Benefit Operations Specialist

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx , a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™ , which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi® , the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health . Position Summary: Join our first-of-its-kind Integrated Benefits team as a Benefit Operations Specialist, where you will play a pivotal role in delivering comprehensive medical and pharmacy benefit programs for Judi Health clients. You will lead benefit configuration, claims testing, and quality assurance processes, ensuring accuracy and efficiency across all implementations. This position offers the opportunity to influence operational best practices and contribute to a team that is redefining how integrated benefits are delivered in the healthcare space. Position Responsibilities: Responsible for all aspects of benefit configuration, including new plan setup, plan change setup, claims testing, and regular audits Drives cross-functional collaboration with the product/dev team as well as additional stakeholder teams to ensure client customized requests are configurable for both new plan setups and plan changes Clearly communicate benefit configuration setup and testing process or specific test claims to clients in a concise way that can be understood by users who are not experts in benefit areas Make recommendations to streamline the work processes and systems that impact plan/benefit design to create efficiency and quality outcomes Works cross-functionally to create new benefit options aligning with market needs, including expansion in government programs Develop standards and custom batch testing scenarios and inputs, reviewing test claims output to validate claim accuracy against the clients’ benefit design Develops standard policy and procedures, training materials and provide education for training and presentation to cross-functional teams Maintain acceptable and appropriate quality levels and production SLA response time Participate in client meetings to assess new client benefit information or change requests to ensure design of Judi logic ties to the benefit configuration intended to meet client needs Partner with leadership to develop benefit plan designs and ensure that the plan designs meet client requests, Health Plan strategic/business parameters, and all regulatory and other oversight agencies’ requirements Partner with Client Services team as clients go live and troubleshoot benefit-related discrepancies, errors, and problems Support general business or team needs, as assigned Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance Qualifications: Bachelor’s degree preferred 5+ years of TPA / health plan experience in Medical Benefit configuration, benefit testing, claims monitoring, SPD creation, Medical Coding or other applicable department needs 3+ years of experience with Cigna a plus Pharmacy, Dental, or Vision experience a plus Self-funded plans, Medicare/Government programs and ERISA experience preferred Tremendous attention to detail, ability to shift priorities easily and ability to work in high paced, deadline drive environment. Exceptional written and verbal communication skills Experience working with product/dev teams and familiarity with Agile, preferred Preferred: experience working with structured or unstructured data in Excel, SQL, and other data visualization tools ... (truncated, view full listing at source)