Bilingual Spanish/ Cantonese/ Korean/ Vietnamese Customer Support Specialist II | Onsite-Pittsburgh

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required The Role: As a Bilingual Patient/Customer Support Specialist II, you are a trusted and experienced operator who delivers exceptional patient experiences with minimal supervision. You are solution-oriented, goal-driven, and known for crushing quality metrics while maintaining speed and empathy. You serve as a subject matter expert (SME) within the team and are leaned on by peers for guidance, troubleshooting, and best practices. You operate with strong ownership and accountability, consistently driving outcomes and elevating team performance. What you’ll do: Own and resolve patient, provider, and insurer inquiries across phone, email, and chat channels, navigating routine and complex issues while delivering high-quality, solution-oriented support. Provide high-quality patient care while navigating nuanced pharma program requirements Consistently meet and exceed structured performance and quality targets Serve as a subject matter expert for workflows, systems, and program nuances Support peers by answering questions, sharing best practices, and reinforcing quality standards Identify root causes of recurring issues and propose solution-oriented improvements Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards. Leverage Knowledge Base resources to resolve inquiries and proactively provide feedback to enhance documentation, workflows, and process clarity Maintain strict confidentiality of patient and proprietary information Develop and model strong knowledge of company-related security and privacy practices Participate in continued education on product changes, new features, and product launches Help improve the patient experience by sharing actionable feedback with management to further develop the product, materials, and processes Qualified Candidates: Two years of call center or customer service experience required. High school diploma or GED equivalent. An associate's or Bachelor's degree is a plus Two years of call center experience in a fast-paced environment call center experience required Bilingual proficiency required : Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language Healthcare, pharmacy, or other relevant industry experience strongly preferred Advanced technical aptitude and ability to navigate complex systems confidently Demonstrated ability to work with minimal supervision and strong independent judgment Highly solution-oriented with a proactive, goal-driven mindset Recognized as a subject matter expert and leaned on by peers for support Proven track record of consistently exceeding quality and performance standards — a true “Quality Crusher” Strong atten ... (truncated, view full listing at source)