Senior Technical Trainer / Developer Advocate

Senior Technical Trainer / Developer Advocate PRODUCT INSTRUCTOR – AGENTIC AI BUILDER Location: Bangalore (Hybrid) ABOUT EMA Ema is redefining how work gets done by building the next generation of agentic AI technology that empowers every employee to be their most creative and productive. Our Universal AI Employee automates repetitive tasks, enabling enterprises to focus on strategic initiatives. Founded by ex-Google, Coinbase, and Okta executives and backed by the world’s top investors and angels, Ema is well-positioned to revolutionize enterprise productivity. We are headquartered in Silicon Valley, with a rapidly growing team in Bangalore. Our hybrid work environment encourages innovation and collaboration across geographies. ROLE OVERVIEW As a Senior Technical Trainer / Developer Educator (Product Instructor) for Ema’s Agentic AI Builder, you will lead the design and delivery of a world-class enablement program that helps customer engineering teams learn, build, deploy, and operate AI agents independently. This is not a traditional training role. You’ll blend strong technical depth (APIs, integrations, cloud, debugging, production operations) with instructional excellence to create structured training, hands-on labs, and certification frameworks that accelerate customer adoption and reduce long-term dependency on Ema. You will partner closely with Product Engineering, AI Application Engineering, Solution Architects, and SRE/DevOps to ensure enablement is accurate, practical, enterprise-ready, and continuously evolving with the Agentic AI Builder roadmap. KEY RESPONSIBILITIES 1. TRAINING ENABLEMENT PROGRAM (CORE OWNERSHIP) - Own and evolve the role-based enablement curriculum for the Agentic AI Builder (Developer, Admin/Ops, Security/Compliance). - Deliver instructor-led training (virtual/on-site), interactive workshops, and structured office hours. - Create progressive learning paths that cover: - Agentic AI Builder fundamentals and mental model (agents, tools, workflows, policies/guardrails) - Builder UX + developer workflows (templates, debugging, testing) - Integrations and enterprise connectivity (APIs, events, webhooks, connectors) - Observability and quality (logs, traces, evaluation, prompt/agent debugging) - Release lifecycle (environments, versioning, change management) - Production readiness (reliability, scaling, incident response) 2. HANDS-ON LABS, CAPSTONES, AND SAMPLE ASSETS - Build and maintain hands-on labs, sample agent projects, reference implementations, and quickstart guides. - Create capstone exercises that reflect real enterprise use cases (e.g., ticket triage, HR ops, finance approvals, IT automation). - Maintain “golden paths”: - Starter templates (agent patterns, tool usage patterns) - Integration examples (auth, secrets, external APIs, eventing) - Debugging and evaluation workflows - Ensure labs are runnable across customer environments with minimal friction. 3. CERTIFICATION & SKILL MILESTONES - Define skill milestones and certification criteria aligned to the engagement phases: - Training Certified (Build-ready) - Guided Build Certified (Co-build capable) - Production Certified (Operate-ready) - Build assessments: knowledge checks, hands-on practical tests, and rubric-based evaluations. - Partner with Customer Success / Enablement leads to track certification progress and intervene when teams fall behind. 4. GUIDED BUILD REINFORCEMENT (COACHING IN REAL IMPLEMENTATIONS) - Reinforce training concepts during Guided Build by pairing with customer developers and teams. - Help customers adopt best practices for: - agent design and decomposition - tool creation and integration reliability - prompt / policy / safety guardrails - testing, evaluation, and regression control - release and rollout strategies - Identify recurring customer pitfalls and convert them into improved training modules and reusable assets. 5. PRODUCTION ENABLEMENT & OPERATIONAL READINESS ... (truncated, view full listing at source)