Sr. Software Engineer, Backend (Search Platform)

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI -driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. Dialpad’s Analytics team owns data pipelines, multiple databases, a modular query layer, and rich FE components to deliver intuitive and powerful end-user-facing analytics experiences that allow Dialpad customers to make data-driven business decisions. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specialising in Data Engineering, Data Science, and Telephony. This position reports to the Engineering Manager, who is based in Bengaluru, and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office. What you’ll do Contribute to the design, development, and maintenance of information retrieval and distributed systems. Build and optimize search engines, including indexers, analyzers, ranking, and re-ranking strategies. Work on hybrid search techniques, including dense vector manipulation, rank fusion, and reranking. Maintain and enhance highly scalable search platforms with a focus on performance and cost efficiency. Ensure high availability, reliability, and fault tolerance in search services. Collaborate with cross-functional teams to translate business requirements into technical solutions. Develop and optimize real-time distributed systems, microservices, and message-driven architectures. Implement and maintain monitoring, alerting, and performance metrics for platform reliability. Evaluate and integrate emerging technologies to improve search capabilities. Write clean, modular, and well-tested code while following best engineering practices. Participate in code reviews to ensure quality, maintainability, and scalability. Provide mentorship and technical guidance to junior engineers. Skills you’ll bring 4-7 years of experience in information retrieval or distributed systems engineering. Strong understanding of search platforms and experience maintaining search engines at scale. Deep knowledge of indexers, analyzers, field ... (truncated, view full listing at source)