Customer Success Manager, Japan

独自のアイデア、革新、そして創造性によって形作られる未来を守り、築いていく。 模倣品や海賊版コンテンツ、不正サイト、非正規流通など、あらゆるリスクからブランドを守るため、MarqVisionはEコマース・SNS・新興AIプラットフォームにわたるエンドツーエンドのブランド保護プラットフ ォームを提供しています。AIを活用したマネージドサービス型のブランドコントロール・インテリジェンスプラットフォームにより、ブランドはすべてのデジタルタッチポイントにおいて、迅速かつスケーラブルなエンフォースメントを実現し、収益の保護とブランドエクイティの維持が可能になります。 知財侵害がますます深刻な課題となる現代において、法的専門知識と最新の生成AI技術へのアクセスを一般レベルで運用化することが、安全で高品質なプロダクトを届けるために日々努力する世界中の発明家・開発者・アーティストを支え続けるために不可欠だと私たちは考えています。2020年にハーバード・ロースクール卒業生によって創業されたMarqVisionは、シリーズBの資金調達を完了し、累計調達額は$89Mに達しました。Y Combinator、Peak XV（旧Sequoia Capital India）、HSG（旧Sequoia Capital China）、Salesforce Ventures、Altos Ventures、DST Global Partners、SoftBankが出資しています。2025年にはLVMHイノベーション賞およびInc 5000最速成長企業に選出され、急速に進化するデジタル世界において革新・創造性・信頼が守られ続けるよう、ブランドコントロールの限界に挑み続けています。 How You'll Make an Impact at MarqVision This role is a part of a Customer Success Team. Customer Success Managers at MarqVision are self-motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of MarqVision into tangible business value. What you’ll Achieve Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts Serve as the trusted point of contact for Marqvision’ customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals Collaborate with the Marqvision Sales, Operation, Product teams in strategizing your accounts’ growth Proactively engage each account to identify risks and to ensure that every Marqvision functionality and offering is being leveraged, maximizing the value of each Marqvision subscription. Develop and maintain strong relationships at all levels within the customer organization. Execute Business Reviews, training, check-in calls, and feature implementation Assess client health and develop strategies to mitigate churn with proactive health plans Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved Partner with engineering teams in architecting and orchestrating customer requests Working closely with Engineering, product management, customer support, and sales teams Establish and maintain relationships with key stakeholders to promote internal advocacy Skills You'll Need to Bring 5+ years of relevant Customer Success and/or Account Management within SaaS field in the Japan Market Proven experience with owning customer’s renewals and expansions Experience in leading junior members as a team lead or senior Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the manner Business fluent in English and native level of Japanese Strong written and verbal communication skills in English, as well as business and technical acumen Have a positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations Nice to Have A collaborative mindset and the ability to thrive in a fast-paced, dynamic environment, contributing as a team player Candidates with strong global organizational experience, either through living abroad or working in international environments or teams. Understanding of the software development lifecycle, legal tech, SaaS and/or related field Either a major in Law or 3+ years of experience in IP/Legal sectors Enterprise Account Management and Customer Success Management experience in the Japan Market Productivity tools implementation experience (e.g. Project management tools, BI, others) Additional Reference MarqVision Company Blog Leadership Team Interview Process Please submit all documents as a PDF file The interview process is as follows Application Revi ... (truncated, view full listing at source)