Customer Success Enablement Manager

Customer Success Enablement Manager WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website https://www.magicschool.ai and connect with our passionate community on our Wall of Love https://love.magicschool.ai/all. The Customer Success Enablement Manager is responsible for elevating the effectiveness of the Customer Success organization by enabling consistent, confident execution across the customer lifecycle. This role designs and delivers scalable enablement programs that help CSMs drive customer adoption, value realization, retention, and expansion. Reporting to Revenue Enablement, this role partners closely with Customer Success leaders to ensure post-sale teams are aligned, prepared, and effective. RESPONSIBILITIES In this role, you will be responsible for driving towards the following outcomes: - Scalable Program Design: Develop and standardize multimodal enablement programs (live, self-serve, and role-play) to ensure consistent execution and high-impact skill development across all CSM tiers. - Data-Driven Insights: Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership. - Cross-Functional Readiness: Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks (e.g., Back-to-School). - Strategic Leadership Frameworks: Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions. - Performance Optimization: Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions that stabilize execution. EXPERIENCE & QUALIFICATIONS To be successful in this role, you’ll bring the following experience and qualifications: - Required Experience - Proven experience within a high-growth SaaS or technology company, preferably in the EdTech industry. - Deep domain knowledge and demonstrated success supporting Customer Success strategy and enablement, with a clear focus on adoption, retention, and expansion. - Proven track record in executing GTM strategy, including defining the Customer Journey and driving implementation of CS engagement methodologies. - Demonstrated ability to scope, define, and manage cross-functional projects, including setting measurable goals and tracking early metrics for success. - Qualifications/Competencies/Skills - Strategic systems thinker, capable of defining strategic frameworks that scale with the business. - Strong analytical skills, capable of translating Gong data and other insights into actionable GTM decisions. - Exceptional cross-functional collaboration and influence skills, effective at driving alignment without direct authority. - Ability to structure and implement processes (e.g., planning, feedback loops) to bring consistency to a fast-paced environment. Application Notice: Priority Deadline and Review Start Date Please note that applications for this position will be accepted until 3/22 EOD - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application. Why Join Us? - Work on cutting-edge AI technology that directly impacts educators and students. - Join a mission-driven team passionate about making education more efficient and equitable. - Flexibility of working from home, while fostering a unique culture buil ... (truncated, view full listing at source)