Strategy & Operations

Strategy & Operations About HappyRobot HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. https://www.happyrobot.ai/blog/manifesto Role Overview We’re looking for a Strategy & Operations operator to support and scale day-to-day business operations by analyzing data, identifying inefficiencies, and designing more efficient, scalable workflows. What You’ll Do: - Analyze operational data to identify trends, inefficiencies, and areas for improvement. - Assist in process optimization, workflow automation, and operational efficiency. - Support cross-functional teams with data-driven insights and reporting. - Maintain and update internal dashboards, reports, and documentation. - Help streamline internal processes across finance, sales, procurement, and customer support. - Collaborate with teams to improve business operations and efficiency. - Assist in project management and execution of strategic initiatives. - Support contract management and procurement workflows, ensuring compliance and efficiency. - Contribute to go-to-market operations by improving coordination between sales, finance, and legal teams. - Ensure data accuracy and integrity in operational systems. MUST HAVE - Strong analytical and problem-solving skills with attention to detail. - Proficiency in Excel/Google Sheets (SQL, Python, or BI tools are a plus). - Excellent organizational and communication skills. - Founder Mindset - You're here for a reason and ready to take risks for something unknown. - Ability to work in a fast-paced, dynamic environment. Why join us? - Opportunity to work at a high-growth AI startup, backed by top investors. - Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10. - Ownership & Autonomy - Take full ownership of projects and ship fast. - Comprehensive Benefits - Healthcare, dental, vision coverage. - Top-Tier Compensation - Competitive salary + equity in a high-growth startup. - Work With the Best - Join a world-class team of engineers and builders. Our Operating Principles Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching. We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with k ... (truncated, view full listing at source)