Director, Product Design

Director, Product Design Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners THE ROLE We’re hiring a Director of Product Design to lead the design team across Financial Products, a portfolio that includes lending and banking products, credit cards and mortgages. This is a hands-on leadership role that will set a bold vision, build what doesn't yet exist, and scale what does. You’ll lead a division of product designers and work alongside senior product, engineering, data, and operations leaders to solve complex problems with clarity and urgency. You’ll be accountable for both the product experience and the people: hiring, mentoring, coaching, and shaping the next generation of design leaders at Neo. We're looking for someone who’s scaled design teams, shipped high-impact products, and thrives in a hands-on, fast-changing environment: you know when to move fast and iterate, and when to invest in systems and foundations. Above and beyond, you know how to raise the bar on design quality and craft. If you’re excited to build the design function and roll up your sleeves when needed, you’ll be in the right place. WHAT YOU’LL BE DOING Own product experience across your vertical’s - Set and drive design direction across multiple core products, ensuring we’re solving the right problems in the right way. - Stay close to the work, reviewing flows, shaping decisions, and raising the quality bar. - Ensure experiences are simple, transparent, and meaningfully better for customers. BUILD AND LEAD HIGH-PERFORMING TEAMS - Hire, develop, and lead a team of product designers across multiple squads. - Create clarity in roles, expectations, and career growth. - Coach designers to think in systems, journeys, and outcomes, not just screens. DRIVE PRODUCT OUTCOMES, NOT JUST OUTPUT - Partner with Product and Engineering to define roadmaps, priorities, and success metrics. - Align teams around clear goals and measurable impact. - Ensure design is directly contributing to business and customer outcomes. BALANCE SPEED, QUALITY, AND STAGE - Make intentional tradeoffs between velocity and craft based on product and company maturity. - Help teams navigate ambiguity without slowing down. - Invest in the right foundations (systems, patterns, process) at the right time. IMPROVE HOW DESIGN WORKS AT NEO - Evolve processes, critiques, and collaboration models to increase velocity and quality. - Identify friction across teams and actively remove it. - Contribute to how design, engineering, and emerging AI workflows come together over time. INFLUENCE BEYOND YOUR TEAM - Drive alignment across teams and leadership on product direction and priorities. - Communicate clearly, framing tradeoffs, decisions, and strategy. - Act as a cultural leader, setting expectations for ownership, craft, and accountability. WHO WE’RE LOOKING FOR - 8–12+ years of product design experience, including leading and scaling teams in high-growth environments (startup experience strongly preferred). ... (truncated, view full listing at source)