Store Manager - Metrotown

Store Manager - Metrotown Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners The Role The Store Manager oversees all aspects of store operations, including sales performance, staffing, inventory management and customer service. The Store Manager will recruit, train, and motivate a high-performing team, provide ongoing coaching and feedback, and foster a positive work environment that promotes teamwork and collaboration. Successful candidates will be skilled in providing exceptional customer service, addressing customer inquiries and concerns in a timely manner, and implementing strategies to enhance the overall customer experience while simultaneously driving sales. What you’ll be doing: - Oversee operational and sales performance, ensuring brand consistency and targets are met across assigned sites (up to two locations). - Maintain a visible presence on the sales floor, setting the standard for client interaction that may include generating sales by actively selling company products and services alongside your team. - You will be responsible for recruiting strong sales-focused individuals to join your team through active job boards and by leveraging your existing network. - You will train, coach, and develop sales associates to be high performers, driven to exceed sales targets and performance expectations. - You will be the Chief Culture Officer of your store(s), leading by example on what is expected of your team. - You will handle weekly scheduling for all sales associates across your assigned location(s). - You may be responsible to generate sales revenue by actively selling company products and services and developing strong customer relationships. - You may be responsible for managing more than one store location. Who we are looking for: - 5-10 years of experience working in retail sales with a focus on creating strong relationships and lasting rapport with current and future clients. - A proven track record in cross-selling clients on multiple products and services. - Experience leading and developing a high-performing sales team while managing turnover. - Strong network of sales representatives who bring experience interacting with clientele of all ages. - Ability to meet the physical requirements of the role, including standing and moving around the sales floor for extended periods of time. - Flexibility and reliable transportation to travel between store locations as required. WORKING AT NEO: The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonate ... (truncated, view full listing at source)