Client Support Specialist - Lettings Accounts

Client Support Specialist - Lettings Accounts LETTINGS ACCOUNTING SUPPORT SPECIALIST 📍Manchester (Hybrid, up to 2 days WFH) | 💰 £27k - £32k Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology. If you join us, you’ll help our clients love our software and find their way around the system. You'll also work closely with other teams across the business, providing feedback on product development and technical issues, and supporting the launch of new product features, ensuring Street.co.uk http://Street.co.uk http://street.co.ukremains best-in-class. On a day-to-day basis, you’ll be the go-to for our clients, providing live chat support, with a focus on lettings management and accounting, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in! A BIT ABOUT YOU… - You have a background in Lettings Accounting and/or Property Management, and you want to transition into a tech environment that strives to improve the property industry - You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem - You have a passion for technology and websites, and an enthusiasm to quickly learn new products and features - You’re a self-starter who can take initiative where required - You’ll have outstanding communication skills, both written and verbal - You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical) - You’re highly organised and experienced at time management and prioritisation - You’re calm and collected under pressure, whilst keeping a happy and positive mindset - You’re adaptable to each issue dealt with and truly take pride in your work HERE’S WHAT YOU CAN EXPECT TO BE WORKING ON AS A LETTINGS ACCOUNTING SUPPORT SPECIALIST AT STREET GROUP - Becoming an expert on the Street.co.uk http://Street.co.uk platform, across the different areas, including sales, lettings management and lettings accounting - Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call - Be able to make the call on when to escalate more complex tasks to our Street Engineering teams - Proactively looking at ways to build your knowledge of our products - Proactively ensuring customers understand and are making the most of the latest product updates/releases - Working with a variety of customers from small independents through to large multi-branch estate agencies - Responding to any system bugs reported by the client and escalating this to the development team where necessary - Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application! WHO ARE STREET GROUP? We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone ... (truncated, view full listing at source)