Senior Site Reliability Engineer I

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Our mission is to improve developers’ experience by giving them the tools to manage the entire software lifecycle and to be self-sufficient. To help with this we are building our own internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin and others. This platform is an important pillar in Talkdesk’s engineering effort and helps us deliver better, faster and more reliable solutions for our customers. Responsibilities: Design, build, harden, and maintain key infrastructure parts of our platform (from the lifecycle of the infrastructure to each one of our Kubernetes clusters) Support the processes that enable the safe upgrade and update of each component of our compute infrastructure Work with GitOps industry-leading tools such as Spacelift and/or Atlantis Help automate safe deployment practices by using industry-leading tools such as GitHub Actions, ArgoCD, Argo Rollouts, Helm Charts, etc Help automate infrastructure provisioning and other engineering processes by working on automations built on top of an engineering platform written in GitHub Actions Coach and up-skill other engineering team members Solve challenging technical problems and put your skills to the test every day; see an immediate impact of your work and the value you've created for other engineers Automate every aspect of our infrastructure to remove as much human intervention as possible Develop effective tooling, alerts, and responses to both identify and address reliability risks Drive and promote protocols on production readiness and operational excellence Partner with product engineering teams to debug production outages and carry out action items to improve the reliability of those systems Advocate for automated testing, continuous integration and delivery, feature toggles, and progressive rollouts Plan for the growth of Talkdesk’s infrastructure. Skills and Qualifications: Understand large-scale complex systems from a reliability perspective Passion for producing clean, standards-compliant, secure code Bringing a developer mindset and applying it to infrastructure Know your way around Linux/Unix systems Experience with Kubernetes Experience with Infrastructure as code tools like Terraform and Ansible Experience building software with a programming language such as Java, Kotlin, Scala, or any other JVM-based languages Experience writing scripts for automating the execution of certain tasks with a programming language like Ruby, Python, Bash, or any other scripting language Experience with at least one relational and non-relational databases (ex.: PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch) Ability to identify time-consuming and error-prone manual tasks and then build/leverage tooling to automate them Ability to identify root causes of instability in a large-scale distributed system across stacks Nice to haves / Pluses: Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure ... (truncated, view full listing at source)