Enablement Manager | Post-Sales

Enablement Manager | Post-Sales ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp's Customer Success team is evolving — and this hire is central to that evolution. As Ramp's product becomes increasingly autonomous, the CSM role is fundamentally shifting: from onboarding and activation specialists to multi-product sales consultants and strategic finance advisors who can speak credibly to controllers, CFOs, and finance leaders about their operations. The CSM Enablement Manager is the person who makes that transition real. You'll be responsible for building and delivering the training programs, playbooks, and certifications that move an entire post-sales organization toward a new way of working — one that's more consultative, more commercially oriented, and grounded in genuine finance expertise. This isn't maintenance work. It's organizational transformation. And it's priority 1, 2, and 3. WHAT YOU'LL DO DRIVE THE TRANSFORMATION OF THE CSM ORGANIZATION - Own the enablement strategy for transitioning CSMs from activation and onboarding specialists into consultative advisors who drive multi-product adoption and business outcomes - Build and deliver two parallel training tracks: sales enablement (discovery, positioning, multi-product expansion motions) and finance acumen (AP/AR, month-end close, spend controls, controller-level conversations) - Develop and deliver exec courses, scrimmages, role plays, and certifications across the CSM and AM organizations - Lead all-hands, product enablement sessions, and cross-functional training programs - Build the change management frameworks that help CSMs — and their customers — navigate workflow transformation BUILD THE OPERATING INFRASTRUCTURE - Document and systematize activation playbooks, onboarding processes, and best practices - Adapt existing sales and AM enablement content for CSM teams and contexts - Standardize how the team captures and shares learnings about how customer finance teams change after adopting Ramp - Support exec rollout initiatives and transition planning across the organization OWN AI ENABLEMENT — INTERNAL AND EXTERNAL - Lead the CSM AI competency program, formalizing a roadmap to raise the floor of AI fluency across the team - Build documentation and best practice flows for internal AI tool adoption - Help CSMs guide customers through their own AI adoption — including organizations that aren't yet ready for autonomous workflows and need hands-on support for initial setup - Drive adoption of standard AI tools targeting meaningful improvement in team-wide fluency by end of year - Design the certification experience for the May Nashville offsite, bringing individual AI skills into integrated, measurable workflows BE A THOUGHT PARTNER - Serve as a strategic collaborator on organizational direction — not just execution, but ideas and overall alignment - Help the team understand and articulate the business value of Ramp at the workflow transformation level, beyond time and cost savings - Bring best practices from top customers to the broader team, helpi ... (truncated, view full listing at source)