Patient Care Coordinator (AM)

We are seeking a reliable, highly organized, and detail-oriented Virtual Patient Care Coordinator to support the TPL New Patient Coordinator in processing incoming referrals. Contract Type: Contractor Work Modality: Onsite in Mérida and Chihuahua, Mexico Schedule: Monday–Friday, 8:00 AM–5:00 PM PST Responsibilities: • Assist with processing new patient referrals. • Collect and follow up on all required documentation to ensure complete and timely admissions. • Upload, scan, and accurately organize documents in the patient’s chart. • Review referral information to ensure completeness prior to scheduling. • Call patients to coordinate new patient appointments. • Confirm that appointments are correctly scheduled according to provider, location, and referral details. • Notify legal teams and referral partners of appointment dates, times, and locations. • Maintain accurate tracking of referrals, scheduling status, and outstanding items. • Clearly document actions and communications in the EMR system. • Communicate professionally with patients, law offices, and referral sources. • Provide administrative support to the TPL New Patient Coordinator as needed. Requirements: • Minimum of 1 year of experience in medical administration or appointment scheduling. • Strong organizational skills and ability to manage high volumes of follow-ups and multiple tasks. • Excellent attention to detail and accuracy in documentation. • Ability to work independently in a virtual environment. • Experience with EMR systems; EPIC preferred. • Bilingual in English and Spanish. • Experience in personal injury is a plus. #SolvoGlobal #LI-PROMOTED #LI-Onsite