Principal, Web Platform & Experience

About the Role Chime is hiring a Principal, Web Platform Experience to own the next chapter of Chime.com. You'll connect Marketing, Product, and Engineering to deliver a scalable, measurable, and personalized web ecosystem — combining CMS architecture, technical performance, and user-centered design to build a high-speed, high-trust growth engine for acquisition and brand. As a senior leader, you'll drive the evolution of our site architecture, performance infrastructure, and content platform, with direct impact across SEO, experimentation, and brand storytelling. The base salary offered for this role and level of experience will begin at $173,000 and up to $240,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to Own the 12–24 month roadmap for our headless CMS, reusable components, and Core Web Vitals improvements Leverage our Contentful platform to accelerate page velocity, experimentation, and personalization across Chime.com Set and own OKRs for Chime.com as a growth channel, with recurring reporting to senior leadership Drive discovery for new platform capabilities, including opportunity sizing and requirements definition ahead of Engineering handoff Own site health reporting — Core Web Vitals, performance, and conversion metrics — in partnership with Analytics Partner with SEO/AEO and Content Strategy to ensure templates meet search best practices — schema, internal linking, and metadata Build a scalable operating model for cross-functional page launches and site updates Enable experimentation across the platform in support of CRO testing needs To thrive in this role, you have 8+ years owning large-scale or headless CMS platforms — Contentful, Storyblok, Sanity, or equivalent Strong command of Core Web Vitals, caching strategies, and performance-tuning techniques Hands-on experience with technical SEO, structured data, and web accessibility standards Proven ability to write PRDs, define acceptance criteria, and drive sprint execution with engineering teams Experience making roadmap trade-off decisions under resource constraints with a clear bias toward high-impact work Fluent in GA4, Looker, and Google Search Console with a track record of partnering with data teams on reporting Skilled at translating technical complexity for non-technical stakeholders across Marketing, Product, and Leadership #LI-AM1 #LI-Hybrid A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to ... (truncated, view full listing at source)