Communication & Workflow Specialist

Communication & Workflow Specialist COMPANY DESCRIPTION Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays. ROLE DESCRIPTION As a Communication & Workflow Specialist, you will play a critical part in designing, implementing, and optimizing automated phone-based workflows that support healthcare operations. You’ll work closely with customers to translate their existing manual call processes into structured, high-quality automated workflows. This includes defining call scripts, providing best practice recommendations, ensuring compliance, and driving quality assurance before and after launch. This role is ideal for high performing professionals who have a background in healthcare operations / communication and enjoy improving processes through technology. RESPONSIBILITIES - Design and develop call scripts for new automated use cases - Partner directly with customers to understand and map their current phone-based workflows - Translate customer workflows into structured, compliant automated call flows - Define key inputs, outputs, escalation paths, and expected outcomes for each workflow - Recommend best practices to improve operational efficiency, outcomes, and recipient experience - Lead QA testing efforts to ensure accuracy and reliability prior to customer go-live - Support customer implementations and go-lives to ensure successful deployment CANDIDATE QUALIFICATIONS - 5+ years in healthcare operations or patient-facing workflows - Direct experience making or managing patient-facing phone calls. Experience with texting is strongly preferred - Strong understanding of healthcare compliance considerations, including HIPAA, patient communication boundaries, and consent requirements. - Strong process ownership and attention to detail - Hands-on experience designing or improving workflows, including breaking down real-world processes into structured steps, decision trees, and defined outcomes, translating them into clear, conversational scripts, and participating in or owning QA and/or UAT processes to validate accuracy. - Comfortable leading working sessions with customers, including gathering requirements, defining workflows, and guiding decisions while balancing best practices and customer needs. - Willingness to learn and operate within new platforms and tools Why Tennr? - Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact. - Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system. - Build Relationships: collaborate and connect with like-minded, driven individuals