Customer Solutions - Director (EMEA)

Customer Solutions - Director (EMEA) D-Wave (NYSE: QBTS) , D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers — the world’s largest — feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we’re shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com . You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many whitepapers. At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow. About the role The Customer Solutions Director is a senior leadership role responsible for the operational, delivery, and talent management functions for the EMEA Customer Solutions team. You will oversee a team of consultants who build and deliver quantum optimization solutions for customer applications. You will also lead the technical account management team who provide advisory services and ensure ongoing customer success. You will provide leadership and strategic guidance to build a high performing team and continuously improve the operational processes and tools to ensure efficient and high-quality execution. Based on project insights and customer requirements, you will actively influence the product roadmap and refine best practices. The Customer Solutions Director serves as the primary cross functional interface between the Customer Solutions EMEA region and sales, R&D, and operations. The role is 100% remote for candidates based in the UK and Ireland. What you'll do Regional Delivery & Operational Leadership Oversee successful execution and quality of all projects within the region Ensure strong project governance, delivery consistency, and customer satisfaction Drive accountability for timelines, scope, budget, and outcomes Manage and resolve escalations effectively, partnering cross-functionally as needed Monitor and optimize regional staffing and resource utilization Customer Engagement & Presales Collaboration Partner closely with EMEA Sales teams to support strategic opportunities Ensure thorough and effective technical discovery and continuously improve the probability of project success Provide oversight and input into presales scoping, solutioning, and resource planning Ensure smooth transition from presales to delivery execution Maintain executive-level engagement with key regional customers Team Leadership & Talent Management Lead and develop a regional team of Engagement Managers, Solution Architects, Developers, and Technical Account Managers Foster a high-performance, collaborative, and customer-focused team culture Conduct annual goal setting and performance assessments Drive hiring, onboarding, and workforce planning to support regional demand Oversee staffing alignment and utilization across projects Support career development and succession planning for team members Cross-Functional Leadership Act as the primary regional interface for Customer Solutions, Sales, R&D and other customer-facing functions Ensure alignment of delivery strategy with broader regional revenue objecti ... (truncated, view full listing at source)