Staff Engagement Manager (UK & Ireland)

Staff Engagement Manager (UK & Ireland) D-Wave (NYSE: QBTS) , D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers — the world’s largest — feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we’re shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com . You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many whitepapers. At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow. About the role We are seeking an experienced Engagement Manager to join our Customer Solutions team. This is an exciting opportunity to work with industry-leading customers and partners, and to build quantum optimization solutions powered by the most advanced quantum computer in the world. Reporting directly to the Director of Customer Solutions, you will serve as the primary liaison between D-Wave and its clients, cultivating and maintaining strong relationships. You will oversee customer engagements, manage expectations, and ensure the successful delivery of services, all while aligning client needs with the company’s strategic goals. Your role will be instrumental in driving the successful deployment of quantum optimization solutions, facilitating seamless communication, and fostering long-term, productive partnerships. The Engagement Manager will play a key role in external sales calls, collaborating with both internal teams and customers to develop tailored professional services proposals for quantum optimization solutions. This strategic position involves cultivating strong relationships with major clients and key strategic partners, including large application software companies and consulting firms. What you'll do Establish and nurture strong relationships with clients, understanding their needs and priorities to tailor quantum optimization solutions effectively and setting and managing customer expectations Lead project execution from initiation to completion, ensuring timely delivery and adherence to project scope and budget Develop financial business cases to justify the value of our Quantum Optimization solutions Serve as the primary liaison between clients and internal teams, ensuring clear communication, addressing concerns efficiently, and managing expectations Coordinate communication and executive reviews with customers' and D-Wave executive sponsors Collaborate with cross-functional teams within D-Wave to ensure smooth project execution and alignment with client requirements Monitor project progress, proactively identify potential risks, and implement corrective actions to ensure successful outcomes and to maintain client satisfaction Prepare regular reports for clients detailing project status, key metrics, and actions Participate in sales calls with industry-leading customers and develop proposals and statements of work Translate client needs into actionable requirements for internal product teams, advocating the customer’s perspective for provisioning activities Ensure proper project c ... (truncated, view full listing at source)