APAC Onboarding Lead

APAC Onboarding Lead ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. About the role Our Customer Onboarding team is growing. We are looking for a Customer Onboarding Lead (APAC) to join the team as we scale globally. In this role, you will lead the launch experience that takes farmers from “brand new to Halter” to “fully up and running.” You will own launch delivery end to end across New Zealand and Australia, ensuring every customer gets set up quickly, feels confident using Halter day to day, and sees real value early. This is not just about completing onboarding steps. It is about delivering a world-class, repeatable launch experience at scale. You will balance high-touch support with efficient execution, raise the bar on quality, and build the operating rhythm that makes launches consistent and reliable as we grow. We are looking for a customer-obsessed, proactive leader who thrives in a fast-moving environment. You listen deeply, solve problems in real time, and can zoom in on details without losing momentum. Above all, you care about building experiences that customers rave about, and you can bring others along with you. What you'll be doing: Lead customer launch delivery across APAC - Own execution of the customer launch journey across NZ and Australia, from contract signed through confident, day-to-day product usage - Ensure launches follow established global frameworks, processes, and standards - Adapt launch execution to regional needs while staying aligned with global operating models to support scale Deliver a consistent, high-quality customer experience - Ensure customers feel supported, confident, and successful during their first critical months with Halter - Balance high-touch support with efficient, repeatable execution - Monitor launch quality and address issues that impact customer confidence or outcomes Lead and develop the APAC launch team - Direct and support frontline team members to complete launch activities using established guidelines and processes - Monitor daily operations, capacity, and workload to ensure smooth delivery - Secure hiring in-line and on-time with your recruitment strategy, and retain top talent - Coach, train, and develop team members to improve consistency, quality, and efficiency Exe ... (truncated, view full listing at source)