Principal Systems Development Engineer

Principal Systems Development Engineer Our customers’ data‑protection environments are increasingly complex and mission‑critical. Systems Development Engineering brings together hardware, software, and integrated data‑protection architecture to meet these evolving needs. We design and enhance data‑protection platforms—including backup appliances, software‑defined protection, recovery orchestration, and cloud‑integrated retention systems. Our team conducts feasibility studies, evaluates protection technologies, and prepares deployment, operation, and lifecycle‑maintenance documentation to ensure that customers achieve resilient, scalable, and secure backup and recovery outcomes. We take pride in delivering robust data‑protection solutions that meet the highest quality standards, on time and within scope. Our Escalation Engineering team ensures that customers using Dell Technologies Data Protection portfolio—such as Data Domain , PowerProtect Data Manager (PPDM) , and the broader PowerProtect suite—have the resilient, flexible, and high‑performance software systems required in a world driven by data integrity and cybersecurity threats. Operating as deep technical experts at the cutting edge of data‑protection engineering, we bridge customer support, field services, and product engineering to identify root causes of complex protection issues, recommend architectural adjustments, and influence product enhancements. We troubleshoot intricate backup workflows, recovery operations, replication configurations, and storage‑efficiency mechanisms when customer environments exceed expected operational boundaries. We advocate for customer needs throughout the development lifecycle to drive stronger reliability, performance, and usability in future product iterations. Join us to do the best work of your career and make a profound impact as a Principal Escalation Engineer — Data Protection (PPDM/Data Domain) on our Escalation Engineering team What You’ll Achieve As a Principal Systems Development Engineer / Escalation Engineer , you will have deep expertise in PowerProtect Data Manager, Data Domain systems, protection policies, storage efficiency mechanisms, replication, cloud‑tier workflows , and the overall Dell Technologies data‑protection ecosystem. You will troubleshoot complex backup, restore, orchestration, and data‑movement issues escalated from customer support, identify enhancements to improve product reliability and customer experience, and directly influence the data‑protection software roadmap. You will: Troubleshoot complex backup, restore, replication, and retention issues across PPDM, Data Domain, and integrated data‑protection workflows to determine root cause and drive resolution. Communicate clearly—both verbally and in writing—to simplify and explain complex data‑protection concepts for customers and internal stakeholders. Collaborate closely with Product Engineering, Software Development, and Product Management to identify systemic issues and drive prioritization of improvements based on customer impact. Develop and deliver internal training, documentation, and troubleshooting guides focused on data‑protection best practices, PPDM workflows, and Data Domain operations. Prepare and maintain technical documents required by support, engineering, and field teams—ranging from high‑level architectures to deep‑dive data‑path analysis and lead closed‑loop corrective‑action initiatives to address recurring defects, operational gaps, and process issues related to the data‑protection software stack. Essential Requirements 8 years of experience in data protection engineering, backup infrastructure, and systems engineering, with deep expertise in Data Domain (DDOS, Boost, replication, cloud tiering) and PowerProtect Data Manager (PPDM) including assets, protection engines, and storage workflows. Strong architectural understanding of data protection systems—snapshot policies, retention logic, replication workflows, data ... (truncated, view full listing at source)