Solutions Engineer

Solutions Engineer Thinkific is a learning commerce platform that helps learning businesses turn knowledge into impact. By bringing together community, courses, and content with commerce, we power transformative learning experiences that help businesses grow their revenue—and reach millions of learners around the world. We’re a team of 300+ Thinkers building products that matter. Every role at Thinkific contributes to raising the bar for online learning, supporting learning businesses, and creating real-world impact. You’ll work alongside curious, collaborative teammates who care deeply about what they build and who they build it for. We’re committed to a fair, inclusive, and human hiring experience. Our team is here to guide you every step of the way, so you always know what to expect! Do you love working cross-functionally and finding creative technical solutions for top-tier customers? We’re looking for a Solutions Engineer to join us at Thinkific. As a Solutions Engineer, you will report into our Solutions Engineer Team Lead and serve as both a trusted advisor and product expert, helping prospects and customers realize maximum value from our platform. You will support the pre-sales process through technical discovery, solution design, and product demonstrations, partnering closely with Sales to showcase how Thinkific solves customer needs. You will also collaborate with Customer Success post-sale to provide technical guidance on implementations, integrations, and platform customization, ensuring customers are set up for long-term success. Your work will span technical discovery, solution design, and enablement, driving growth for both our customers and Thinkific. Your goal will be to drive measurable customer outcomes for our customer and teams. Here’s how you’ll accomplish this: - Act as the technical expert in sales cycles (new business & expansion), supporting revenue-generating opportunities through consultative solutioning and platform expertise. - Work with the Customer Success team to solve problems by providing product expertise in customers’ initial setup and early implementation stages - Partner with prospects and customers to gain a deep understanding of their business challenges, technical requirements, and success criteria. - Design and recommend customized solutions leveraging Thinkific’s API, webhooks, SSO, themes, integrations, and apps ecosystem. - Deliver tailored product demos, workshops, and training sessions for clients and internal teams, and maintain technical resources for internal teams. - Respond to technical assessments such as RFPs, vendor due diligence, and security questionnaires. - Serve as the voice of the customer by providing structured feedback and feature requests to Product and Engineering teams. The person we have in mind likely: - Has 2+ years of experience in a technical consulting or pre-sales solutions engineering role in a SaaS organization - Can quickly gain an understanding of prospects’ unique challenges, needs, and processes and has the ability to use that knowledge to advise the Sales process and find solutions for these buyers - Experience designing scalable technical solutions for customers across both pre-sales and post-sales engagements, enabling teams and clients to operate more independently and efficiently. - Is familiar with web APIs , webhooks, Single Sign On (SSO), and client-side development with JavaScript, HTML, and CSS - Exhibits strong problem solving skills—you can easily weave together all the technical pieces to accomplish complex setups and workflows - Possesses experience reviewing and submitting requests for proposals (RFPs) - Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business These things would also be nice, but we think you could learn them on the job: - Comfor ... (truncated, view full listing at source)