Onboarding Risk Team Lead

Onboarding Risk Team Lead What do we do? Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally. The Role: We are looking for a highly motivated self-starter who will bring with them a solid background in leadership and onboarding risk management in a fast-paced, ever-changing environment. You will be accountable for the Onboarding Risk Team, evaluating prospective SaaS suppliers and monitoring transactions for high-risk accounts in their early stages. You will report to and support the Onboarding Risk Manager to identify and drive improvements to ensure our risk processes are holistic, compliant, and of exceptional standards. This position requires someone who can think outside the box, has a “can do” attitude, has strong onboarding and leadership experience in ecommerce, and a willingness to learn and adapt in the ever changing world of payments. Your key responsibilities will be - Managing daily operations of the Onboarding Risk team, including coordinating workflows, ensuring timely task completion, and optimising resource allocation to maintain efficiency and compliance. - Growing and developing the team by helping to recruit, providing coaching, mentorship, and training opportunities, and fostering a culture of continuous professional growth, performance improvement, and positivity. - Supporting teams on complex applications and decision-making by offering expert guidance, reviewing high-stakes scenarios, and collaborating to resolve challenges while minimising potential risks. - Documenting, maintaining, and improving procedures to ensure accuracy, accessibility, and alignment with evolving standards and best practices. - Building internal and external relationships for the Risk department through networking, stakeholder engagement, and collaboration with other departments to enhance information sharing and strategic alignment. - Overseeing and assisting with risk management activities, such as identifying emerging threats, implementing mitigation strategies, and monitoring overall risk exposure to safeguard organisational objectives. In addition to your key day to day responsibilities you will also collaborate with the Legal & Compliance, Customer Support, Operations, and Product teams in projects to help improve the overall Risk function at Paddle. What you'll do: - Lead, coach, and develop a team of high-performing analysts focused on onboarding by setting clear goals, priorities and SLAs and providing ongoing feedback, performance evaluations, and career development opportunities to build a high-performing team - Provide guidance on complex escalations, offering timely resolutions, sharing best practices, and upholding risk processes - Provide expertise on onboarding, screening, and monitoring processes, facilitating cross-functional alignment and contributing to informed, risk-aware strategies. - Be confident in making judgment calls, often based on limited information, to balance speed with accuracy in dynamic environments - Communicate in a clear and concise manner across all levels of the organisation, including written reports, verbal updates, and presentations - Apply and enforce Paddle’s Acceptable Use Policy along with scheme and PSP obligations, while maintaining compliance to mitigate legal and operational risks. - Drive continuous improvement initiatives aimed at reducing false positives and increasing operational efficiencies without elevating loss exposure - Prepare clear communications on incidents, trends, and actions, including executiv ... (truncated, view full listing at source)