People Partner

People Partner ABOUT MARSHMALLOW We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook https://drive.google.com/file/d/1tFtKFC_dB01zOSATg_o0xUGGWEVNpmqT/view?usp=sharing to find out more. Move our mission, and your career, forward. PEOPLE TEAM AT MARSHMALLOW Our People Partners work closely with senior leaders as strategic thought partners. We bring data, judgment and deep ER and labour law expertise to decisions on structure, performance, change and culture. We’re there for leaders on the big, complex moments – from organisational redesigns and large‑scale operations changes to tricky people challenges, ensuring we balance business goals with doing the right thing for our people. This People Partner role will be embedded in our Operations organisation in Budapest, partnering primarily with senior leaders in Customer Operations and supporting other local teams such as Claims and Engineering on Hungarian ER matters. Operations is one of the most complex and fast‑moving parts of Marshmallow, with around 200 people across Hungary and the UK. You’ll help leaders navigate growth, restructures and continuous improvement in a context where expectations are high, debate is healthy, and decisions have a real impact on our customers’ experience. By joining a scale-up environment, we expect you’ll be excited about moving fast and adapting to change. And whilst your main focus will be partnering with senior stakeholders in Ops and leading on Hungarian ER, like all roles at Marshmallow, we will encourage you to collaborate with your teammates to find the best solutions and improvements to our people processes and ways of working, setting us up for long-term success. WHAT YOU'LL BE DOING - Act as a strategic thought partner to senior leaders in Operations, shaping people strategies that support high‑performance, scalable teams - Provide confident challenge and coaching to Directors and their leadership teams, bringing data and insight to complex people decisions - Lead on employee relations matters in Hungary, applying strong local labour law knowledge while balancing risk and business impact - Drive and support organisational change initiatives - Partner closely with cross‑functional teams (including Claims and Engineering) on Hungary‑based people topics, escalating and collaborating where needed - Collaborate with the wider People team to align on processes, share best practice, and continuously improve how we support our Budapest hub WHAT YOU'LL BRING - Significant experience as a People Partner / HR Business Partner partnering with senior leaders in fast‑paced, scaling organisations - Strong grounding in Hungarian labour law and employee relations, with proven experience managing complex ER cases, restructures and change programmes end‑to‑end - Experience partnering with large operational teams (e.g. contact centres, customer operations or similar) and comfortable working across multiple locations (primarily Hungary, plus some UK stakeholders) - A confident, thoughtful partner with strong personal integrity and sound judgement who isn't afraid to challenge senior leaders constructively, supported by your curiosity, intellectual sharpness and ability to use data to inform your judgement - The ability to balance legal risk, commercial needs and what's right for our people, while thriving in fast-paced, evolving environments where you enjoy complexity and are motivated by bui ... (truncated, view full listing at source)