Support Specialist

Support Specialist ABOUT UNIT Unit https://www.unit.co/ is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more. We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels. THE ROLE We’re hiring a Support Specialist to join our growing team and own a wide range of client-facing responsibilities. The role is based in New York City. We think about support differently at Unit: we measure success by how many product improvements we generate, not only by how many tickets we resolve. Every ticket is a signal, an opportunity to uncover root causes and turn customer feedback into insight that improves our product. The Support Specialist is a critical and highly visible role at Unit, ensuring we deliver excellent service to our customers while continuously improving our product. This role comes with a significant amount of responsibility from Day 1. You will have immediate and ongoing impact on both Unit and our customers. For the right person, it’s a rare opportunity to help build an industry-defining company from the ground up. RESPONSIBILITIES - Triaging, responding to, escalating, and managing complex customer inquiries - Coordinating with cross-functional teams to resolve challenging customer issues - Identifying opportunities for product improvements, escalating them to Unit’s Product team, and tracking them to completion - Leading training programs and creating content for internal and external audiences REQUIREMENTS - You’re detail-oriented while maintaining a big-picture perspective - You’re a quick learner and comfortable in fast-moving environments - You like building things and are energized by challenges - You are enthusiastic about fintech and creating the future of financial infrastructure LIFE AT UNIT Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We’re a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.