IT Engineer, Data Center

IT Engineer, Data Center ABOUT FLUIDSTACK At Fluidstack, we’re building the infrastructure for abundant intelligence. We partner with top AI labs, governments, and enterprises - including Mistral, Poolside, Black Forest Labs, Meta, and more - to unlock compute at the speed of light. We’re working with urgency to make AGI a reality. As such, our team is highly motivated and committed to delivering world-class infrastructure. We treat our customers’ outcomes as our own, taking pride in the systems we build and the trust we earn. If you’re motivated by purpose, obsessed with excellence, and ready to work very hard to accelerate the future of intelligence, join us in building what's next. ABOUT THE ROLE As an IT Engineer, DC and FluidStack's on-site IT support backbone, you'll own the full device lifecycle — from provisioning macOS, Windows, and iOS devices before new hires walk in the door to ensuring secure, compliant retirement and disposal on the way out. You'll be the go-to problem solver for hardware, software, and networking issues across a fast-moving AI infrastructure environment, partnering closely with remote IT and Security teams to keep everything documented, escalated, and resolved. Beyond break/fix, you'll play a meaningful role in our security compliance posture — supporting SOC 2 and ISO 27001 requirements, contributing to audit evidence, and helping enforce the IT procedures that keep our data centers and end-user environments secure. FOCUS - Serve as the primary on-site support contact for hardware and software break/fix, diagnosing and resolving issues across laptops, desktops, mobile devices, peripherals, and networking equipment — escalating to remote IT/Security teams with thorough documentation as needed. - Prepare, configure, and deploy end-user devices (macOS, Windows, iOS/iPadOS) for new hires and contractors, ensuring MDM enrollment and identity provider account provisioning are complete before day one. - Maintain a complete and accurate hardware asset inventory — tracking serial numbers, assigned users, locations, and lifecycle status from procurement through secure retirement and disposal (ITAM/ITAD). - Collect, wipe, and process equipment returns for offboarding employees and contractors in accordance with data destruction and chain-of-custody requirements. - Support security compliance requirements (SOC 2, ISO 27001, or equivalent) by following and enforcing documented IT procedures, contributing to audit evidence collection, and flagging policy gaps to the Security team. - Coordinate with IT, HR, and Security to ensure on-site systems, access controls, and physical device security align with organizational policies and datacenter security standards. - Maintain clear documentation of all support activities, asset records, and procedural runbooks in the IT knowledge base. ABOUT YOU - 10+ years designing and implementing hyperscale /mission-critical security systems and operations - Proficiency supporting macOS and iOS endpoints - Experience with MDM platforms (Kandji, Jamf, Intune, or similar) - Familiarity with Okta. - Working knowledge of hardware asset tracking and ITAD best practices - Strong attention to detail and ability to follow security-conscious procedures ABOUT YOU (PREFERRED) - Experience in a datacenter, physical security-sensitive, or compliance-regulated environment - Exposure to SOC 2, ISO 27001, or NIST 800-53 frameworks - Familiarity with ticketing and ITSM tools (Jira Service Management or similar) - CompTIA A+, Network+, or equivalent certification SALARY & BENEFITS - Competitive total compensation package (salary + equity). - Retirement or pension plan, in line with local norms. - Health, dental, and vision insurance. - Generous PTO policy, in line with local norms. The base salary range for this position is $90,000 - $150,000 per year, depending on experience, skills, qualifications, and location. This range represents our good faith estimate of t ... (truncated, view full listing at source)