Compliance Liaison Manager

Compliance Liaison Manager We’re looking for a highly adaptable and execution-focused Compliance Liaison Manager to help bridge Compliance with cross-functional teams across Cardless. This role is designed to support our growing credit card programs by ensuring customer issues, operational challenges, and compliance risks are addressed quickly and effectively. As a Compliance Liaison Manager, you’ll play a critical role in coordinating across Compliance, Engineering, Ops, CX, and Risk to drive resolution of high-impact issues. You’ll operate at the center of the business—triaging problems, leading cross-functional efforts, and helping teams move from reactive issue handling to more sustainable, scalable processes. This is a hands-on, dynamic role for someone who thrives in fast-paced environments, enjoys solving complex problems, and is comfortable stepping into different areas of the business as needed. Responsibilities Drive Cross-Functional Issue Resolution - Act as a central point of coordination across Compliance, Engineering, Ops, CX, and Risk to resolve customer issues and operational challenges - Triage and prioritize high-impact or escalated issues, ensuring timely and effective resolution Support Complaint & Customer Issue Management - Partner with internal teams to investigate and resolve customer complaints and regulatory inquiries - Help improve workflows and processes for managing critical complaints and escalations Execute on Compliance Operations - Support manual reviews (e.g., application reviews, fraud alerts) and transaction monitoring (AML/BSA alerts) as needed - Provide coverage across compliance functions during periods of high volume or team bandwidth constraints Lead and Operationalize Projects - Take ownership of projects aimed at improving compliance processes, controls, and customer experience - Drive initiatives from problem identification through execution and stabilization Strengthen Controls and Processes - Identify gaps in current workflows and help implement scalable, sustainable solutions - Help shift teams from reactive issue handling to proactive control development Act as a Compliance Connector - Translate compliance requirements into actionable steps for cross-functional teams - Ensure alignment between business objectives and regulatory expectations Requirements - 4–7+ years of experience in compliance, operations, risk, or a related function within fintech, banking, or payments - Strong problem-solving skills with the ability to operate in fast-paced, ambiguous environments - Experience working cross-functionally with product, engineering, operations, or customer support teams - Solid understanding of consumer financial products (credit cards, lending, or payments preferred) - Familiarity with regulatory areas such as Reg Z, Reg B, UDAAP, FCRA, and AML/BSA is a plus - Highly organized with the ability to manage multiple priorities and drive execution - Strong communication skills with the ability to influence stakeholders across all levels Bonus Points - Experience in credit card issuing or co-branded programs - Exposure to fraud, dispute handling, or customer complaint management - Experience building or improving operational workflows and controls - Interest in working at the intersection of compliance, product, and operations - Before You Apply A few things worth knowing: - We work in the office 5 days a week. We know that's a dealbreaker for some people, and that's okay. - This is an early-stage company. We're ~40 people servicing hundreds of thousands of customers. You'll be building processes that don't exist yet, not optimizing ones that do. If you want structure handed to you, this isn't the right fit. - You'll need to be highly self-directed. There isn’t a playbook for this role, and you won’t get daily check-ins. We’re looking for someone who sees what’s broken or missing, takes ownership, and follows through without being asked. - The pa ... (truncated, view full listing at source)