Inventory Manager

Inventory Manager About us Ankorstore exists to help independent brands and retailers thrive by making wholesale simpler, faster, and more profitable. We’re building the infrastructure that powers modern wholesale for brands — from getting discovered by the right retailers to ordering, logistics, and financing — so both sides can work together on better, more sustainable terms. The team Logistics is at the heart of Ankorstore's unique value proposition. Logistics and its daily execution is critical and often not well mastered enough by both retailers and brands. Independent retailers do not enjoy convenience and good services linked to supply Chain/logistics (speed, reliability of deliveries,  restocking, inventory management,...) whilst Brands report juggling various operational activities and fail at optimizing costs. This leaves space for a state of the art Logistics proposition carried by Ankorstore to solve this problem, bring services & economy of scales to this ecosystem,  set new standards within the B2B industry whilst generating operational margin for Ankorstore. From an operational standpoint, we aim at helping brands ship their orders seamlessly by partnering with the most relevant logistics partners. We help retailers with outstanding delivery experience, fast and reliable resolution experience when issue occurs and smart inventory management services. This is a unique opportunity to have a meaningful impact on our customers and to get a 360 view of the e-commerce BtoB supply chain (transportation, fulfillment, cross-border shipping). Before summer 2022, the products were all stored and prepared at the brand’s premises. In order to reach new delivery service levels while decreasing our costs, we just rolled out our Fulfillment offer, where Ankorstore stores products and prepares orders on behalf of the brand. Our first Fulfillment Centre opened beginning of July 2022, and is currently ramping as we are onboarding new brands. Main responsibilities Working under the supervision of the Lead Inventory Manager, responsibilities include: - Drive Demand & Supply Planning : - Define and adjust replenishment parameters to ensure optimal stock levels and service rate. - Coordinate with brands to ensure timely and accurate stock deliveries to our Fulfillment Centre. - Monitor and Optimize Inventory Performance : - Track and analyze key inventory KPIs (use rate, operational quality, out-of-stocks issues, etc.). - Lead regular logistical reviews with brands to share performance insights and action plans. - Be the Fulfillment Expert for Your Brands : - Act as the main point of contact for all fulfillment-related topics (inbound, outbound, stock issues, damages, returns, etc.). - Support brands in understanding and improving their usage of our fulfillment service. - Educate brands on warehouse and logistics processes. - Problem Solving & Issue Resolution : - Investigate and resolve stock discrepancies, blocked products, and delivery incidents with internal/external stakeholders. - Coordinate root cause analyses and drive continuous improvement initiatives on stock accuracy and operational efficiency. - Process Management & Continuous Improvement : - Challenge existing processes and propose improvements to increase reliability and scalability. - Contribute to the design and roll-out of new tools, reports and best practices. - Cross-functional Collaboration : - Collaborate with Sales to drive upsell opportunities within your brands’ portfolio. - Empower Customer Experience teams by making them increasingly autonomous on fulfillment and inventory topics. - Work hand in hand with Operations, 3PL partners and Carrier Managers to deliver a seamless and reliable logistical experience for brands and retailers. Requirements - 1+ years experience in a client-facing role (account management, sales, customer success) - You are a problem solver - You are well organized and able to follow a multitude of proc ... (truncated, view full listing at source)