Operations Manager, High Dollar Claims

Operations Manager, High Dollar Claims At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 https://fortune.com/ranking/future-50/ and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role As an Operations Manager at Commure, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do - Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch. - Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. - Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. - Breakdown complex, challenging business problems - Own execution and outcomes - Drive operational metrics (process throughput, defect rate, etc.) - Understand the business in-and-out to be proactive about solving emerging problems What You Have - 3-5 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company - Experience with data analysis and developing data-driven solutions to new challenges - Deep experience in data analysis (SQL and excel strongly preferred). Basic open-resource SQL assessment will be part of the interview process. - Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success. - Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. - Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives. - Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes. - Expertise in project management: You have experience deploying multiple projects in a fas ... (truncated, view full listing at source)