Senior Business Operations Manager, Account Ops

Senior Business Operations Manager, Account Ops At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 https://fortune.com/ranking/future-50/ and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role You will play a pivotal role in our Account Operations team focusing on building out tooling, infrastructure and reporting to drive efficiency and performance for our team and our customers. You’ll partner with Sales, Operations, Product, Engineering and Finance to define, track and drive improvement in the most critical business metrics while building operational processes/dashboards/tooling for individual teams to manage their performance and key intiatives. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas (e.g. instrumenting product operations, enabling tracking for new target segments, new products and new service offerings). Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do You’ll partner closely with our VP of Account Operations and other leaders across the company on the team to: - Build out scalable infrastructure to improve operational efficiencies, track key initiatives and directly impact top line revenue and bottom line profitability - Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper growth environment - Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability) - Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time - Engage in cross-functional collaboration with key internal stakeholders, including our Sales, Operations, Product & Engineering teams What You Have - 5+ years experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company - B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, or Computer Science from a top 20 university - 1+ year experience working with data/engineering teams and building internal tooling, dashboards and product/business KPIs - Fluent in SQL - Experience with Retool, Python, API & Web Scraping a bonus - Experience driving results as an IC and working with technical teams to drive scalable architecture - Entrepreneurial self-starter. Th ... (truncated, view full listing at source)