Manager, Billing & Collection Operations

Manager, Billing & Collection Operations At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 https://fortune.com/ranking/future-50/ and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role We are seeking a highly skilled and results-oriented Manager, Billing & Collection Operations to join our growing finance team. This role is 100% focused on the order-to-cash lifecycle, including billing accuracy, proactive collections management, and optimizing receivables performance. The ideal candidate thrives in a dynamic, high-growth environment, possesses deep expertise in AR operations, and can balance customer experience with operational efficiency. You will partner cross-functionally with Sales, Finance Operations, Legal, and Customer Success to ensure seamless invoicing, timely cash collection, and compliance with internal controls. You’ll be a key contributor to our IPO readiness, monthly close, and working capital management efforts. What You'll Do - Billing & Invoicing Management - Oversee the end-to-end billing process, ensuring customer contracts and order forms are accurately translated into invoices. - Partner with Sales Operations and Legal to review non-standard billing terms and ensure they are executable within our systems. - Maintain and update billing policies to ensure consistent application across various healthcare tech products and pricing models. - Resolve complex billing discrepancies by performing root-cause analysis and coordinating with internal stakeholders. - Collections & AR Strategy - Lead the global collections strategy to minimize Days Sales Outstanding (DSO) and reduce bad debt exposure. - Monitor aging reports and oversee the escalation process for delinquent accounts while maintaining positive customer relationships. - Perform periodic credit reviews and provide recommendations for credit limits or payment terms for new and existing customers. - Operational Excellence & Scale - Oversee monthly and quarterly AR close processes, including reconciliations, bad debt reserve analysis, and management reporting. - Assist in implementing process improvements, automation, and system enhancements to scale billing and collection operations. - Partner with Revenue/Sales Operations to optimize NetSuite, Salesforce, and specialized billing/collection automation tools. - Compliance & Audit - Support external financial audits by preparing AR-related PBC schedules and responding to auditor inquiries. - Assist with IPO readiness activities, including documentation of the order-to-cash cycle and enhancement of SOX-c ... (truncated, view full listing at source)