Senior Account Manager

Senior Account Manager Who is Nexxen? Flexible advertising, unified by data. Nexxen empowers advertisers, agencies, publishers and broadcasters around the world to utilize data and advanced TV in the ways that are most meaningful to them. Our flexible and unified technology stack comprises a demand-side platform (“DSP”) and supply-side platform (“SSP”), with the Nexxen Data Platform at its core. Why join the Nexxen team? With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego. Important Notice from Nexxen: Your Safety Matters At Nexxen, we care about the well-being of our current and future employees. We are aware of the growing number of online scams and fraudulent job postings, and we urge all job seekers to remain vigilant. Please be advised that Nexxen will never request payment (whether in cash, cryptocurrency, or any other form) as a condition of employment, offer positions that require you to invest in vague or dubious financial schemes, or promote roles that resemble get-rich-quick opportunities. If you receive a suspicious message claiming to be from Nexxen or encounter a questionable job posting associated with our name, please contact us at infosec@nexxen.com to verify its legitimacy. Your trust is important to us. Stay safe and informed. Nexxen Fraud Alert and Notice: Protect Yourself from Impersonation and Fraudulent Activity https://nexxen.com/nexxen-fraud-alert-and-notice/ Job Summary: The Senior Account Manager owns the client-facing relationship, post-sale. The Senior Account Manager provides superior client service through premium campaign management, relationship development, account retention & upsell activities. In addition to regular and proactive client communication, Senior Account Managers interact across Nexxen's internal departments as well as the partner landscape on behalf of their clients. The Senior Account Manager maximizes client retention and generates upsell revenue by delivering best-in-class reporting, insights, and results. Duties/Responsibilities: · Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth · Assessing client needs to implement strategies to meet client KPIs and help drive revenue for Nexxen · Work as liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues · Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting · Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate · Deep understanding of Nexxen's entire product offering and best practices for campaign effectiveness and upselling · Proactively using data, trends, market insights, and logic to develop tailored campaign recommendations and upsell opportunities for continued success · Tasked with supporting regional growth goal QoQ and being primary point of contact for the customer on day-to-day account needs · Performs work directly under the supervision of Account Management Director or Manager · Work closely with the other Account Managers on your team to provide support and collaboration · Become a Subject Matter Expert on specific aspects of the business and take ownership of knowledge sharing within the Account Management team · Play an important role in building team culture and empowering team members to live up to company values Desired Characteristics/skills/Experience: · 4+ years in digital media or account management · Previous Account Management or Client Success experience strongly preferred · Experience working in a cr ... (truncated, view full listing at source)