TechOps Engineer (f/m/d)

TechOps Engineer (f/m/d) At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 https://sifted.eu/rankings/b2b-saas-rising-100-2024 and LinkedIn's Top Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/, we’re here to help propel your career and together, make Moss a lasting success. We’re looking for a seasoned and hands-on TechOps Engineer to manage our IT devices, tooling and practices as we grow. This role is perfect for someone who combines technical excellence with strategic thinking, a strong sense of ownership, and a people-first mindset. You’ll drive improvements in the way we manage technology across the company and own projects that directly impact productivity, security, and employee experience. At the same time, you ensure that day-to-day IT operations run smoothly and reliably. Your responsibilities - Driving improvements in onboarding/offboarding, device lifecycle, and access management - Designing and implementing automations and scalable workflows across Jira, Google Workspace, and other core tools - Identifying repetitive work and reducing it through automation, including the use of modern tooling and AI where appropriate - Managing our device fleet with JumpCloud, and driving improvements in compliance, security, and asset health - Providing high-quality, hands-on IT support to employees across the company - Partnering with stakeholders on tooling and vendor-related decisions - Driving cross-functional collaboration with Product, Engineering, and Business teams - Maintaining office hardware and ensuring a reliable workplace setup - Continuously identifying opportunities to improve the internal tech stack, processes, and support experience -> This role combines operational ownership with continuous system improvement - you run things reliably while making them better over time. About you - Significant experience in IT/TechOps, ideally in fast-paced or scaling tech companies - Strong knowledge of: Mac and Windows device management, Google Workspace administration, Jira automation and workflows, IT security and access controls, hardware and asset lifecycle management - Hands-on experience with ITSM and supporting employees in a pragmatic, efficient way - Knowledge of office networking to support infrastructure, connectivity, and on-site troubleshooting - Bonus points for experience with: a) scripting or API-based automation, b) identity providers and access models, and c) using AI tools to improve workflows and efficiency In addition, here are the skills and attributes we are looking for - Systems thinker + hands-on doer – You can see the big picture, then roll up your sleeves to make it happen. You’re comfortable balancing day-to-day operations with long-term improvements. - Deeply technical – You’ve seen (and solved) complex device, access, or infrastructure challenges and can work independently on them. - Clear communicator – You know how to simplify complex ideas for everyone, from execs to interns. - Enablement mindset – You focus on helping others move faster. You design systems and processes that reduce friction and empower teams to work independently. - Obsessed with efficiency – You optimize processes and automate where it makes sense. You’re curious and actively look for better ways of working, including leveraging AI and modern tooling. - Exceptionally organized – From cable management to hardware setups, you care about tidy, efficient workspaces and structured systems. - Comfortable with ambiguity – You thrive in change and know how to bring clarity where none exists. About Moss Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. Our ambi ... (truncated, view full listing at source)