TechOps Lead (f/m/d)

TechOps Lead (f/m/d) At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 https://sifted.eu/rankings/b2b-saas-rising-100-2024 and LinkedIn's Top Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/, we’re here to help propel your career and together, make Moss a lasting success. Our Security & TechOps function is looking for a TechOps Lead (f/m/d) to build and scale the technical foundation that keeps Moss secure, reliable, and operationally efficient as we grow. This is a strategic player–coach role: you will lead and develop the TechOps team while shaping the operating model, automation strategy, and governance framework for workplace infrastructure, identity, and core business systems. Reporting to the Director of Information Security, you will own and evolve Moss’ Technical Operations function end to end — from frontline support and device management to standards, processes, and stakeholder-facing topics. YOUR MISSION Lead and scale Moss’ Technical Operations to deliver a secure, scalable and automation-first workplace and identity foundation that enables business productivity while aligning with Security and regulatory requirements. YOUR RESPONSIBILITIES OPERATING MODEL & SCALABILITY - Own and continuously evolve the TechOps operating model as Moss scales - Define and implement automation-first approaches to identity, access, device, and workplace management. - Ensure operational efficiency, reliability, and cost optimization across systems. - Establish clear service levels and stakeholder expectations. - Drive pragmatic process improvements without overengineering. SECURE INFRASTRUCTURE & IDENTITY OWNERSHIP - Own Google Workspace, MDM (Jumpcloud), IAM, and core workplace infrastructure. - Ensure scalable onboarding/offboarding processes with strong security integration. - Partner closely with Security to ensure controls meet audit and regulatory requirements (ISO27001, SOC2, DORA). - Maintain clear documentation and accountability for all critical systems. - Act as an escalation point for complex technical and identity-related topics. TEAM LEADERSHIP & ORGANIZATIONAL DEVELOPMENT - Lead and develop a high-performing TechOps team. - Provide regular feedback, coaching, and structured development plans. - Foster a culture of accountability, ownership, and continuous improvement. - Balance hands-on involvement with strategic delegation. VENDOR, BUDGET & TOOLING STRATEGY - Own vendor relationships and licensing strategy for TechOps-related tools. - Drive cost transparency and optimization across workplace infrastructure. - Continuously evaluate and rationalize the TechOps tool stack. - Support budget planning and capacity forecasting aligned with company growth. RISK, AUDIT & GOVERNANCE INTERFACE - Act as primary TechOps contact for internal and external audits. - Ensure alignment with internal security policies and regulatory requirements. - Collaborate cross-functionally with Engineering, Security, Finance, and People. - Proactively identify operational and identity-related risks and implement mitigations. ABOUT YOU - Proven experience leading and developing small technical or IT-focused teams, ideally in fast-paced or scaling environments. - Strong hands-on experience in technical operations, workplace infrastructure, and identity management. - Experience building scalable operational models rather than just maintaining systems. - Strong understanding of security best practices and regulatory environments. - Coding or scripting skills (e.g. Python) are a plus. - Fluent in English. SKILLS & ATTRIBUTES - Hands-on Strategic Leader: You stay close enough to the systems to understand them deeply, while elevating the functi ... (truncated, view full listing at source)