Enterprise Solutions Engineer - US

<div class="content-intro"><p><strong>About Gladly:</strong></p> <p>For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient. </p> <p>At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 300M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT scores, this is a team where your work has real impact at scale. Learn more at<a href="http://www.gladly.ai"> www.gladly.ai</a>.</p></div><h2><strong>The Team</strong></h2> <p>The Enterprise Solutions Consulting team is the technical engine behind Gladly’s enterprise sales motion. We partner directly with Account Executives to translate customer challenges into compelling, AI-driven solutions; designing custom demos, building proof-of-concept environments, and guiding enterprise buyers through complex evaluations. As Gladly accelerates its AI capabilities, our team is evolving to meet an increasingly technical buyer with deeper hands-on skills, sharper competitive positioning, and the ability to build alongside customers during the sales cycle.</p> <h2><strong>The Opportunity</strong></h2> <p>We’re looking for an Enterprise Solutions Consultant to serve as the technical arm of our enterprise sales cycle. Not just running demos, but architecting integrations, building proof-of-concept environments, and going head-to-head against competitors in high-stakes evaluations.</p> <p>You’ll own the solution strategy on deals ranging from $150K to $1M+ across 9–12 month sales cycles, translating complex customer requirements into AI and API-driven solutions that demonstrate real business value. If you’re the kind of person who gets energized by piecing systems together, thrives in ambiguity, and can explain a REST API to a CTO and a business value analysis to a VP of CX in the same meeting, this role was built for you.</p> <h2><strong>What You’ll Do</strong></h2> <ul> <li>Partner with Account Executives as the technical lead across enterprise sales cycles, owning the solution strategy from discovery through close</li> <li>Design and deliver custom demos, live product presentations, and business value analyses tailored to each prospect’s architecture and stakeholder priorities</li> <li>Build proof-of-concept environments that integrate with customers’ existing tech stacks — registering APIs on the Gladly app platform, writing lightweight integrations in JavaScript and Node.js, and using Postman to troubleshoot API calls</li> <li>Translate customer business requirements into AI-driven workflows, scoping integrations and articulating how the Gladly platform creates value beyond cost reduction</li> <li>Serve as the competitive expert in head-to-head evaluations, clearly differentiating the Gladly approach to customer experience AI against incumbent and emerging platforms</li> <li>Support expansion and AI upsell opportunities within the existing customer base, and rotate on select mid-market deals to broaden team coverage</li> <li>Collaborate cross-functionally with Product, Engineering, and Implementation to relay customer feedback and ensure smooth post-sale handoffs</li> </ul> <h2><strong>What We’re Looking For</strong></h2> <ul> <li>3–5+ years in solutions consulting, sales engineering, or technical pre-sales, ideally supporting enterprise sales cycles with ... (truncated, view full listing at source)