Sr Success Guide for Marketing Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ABOUT THE ROLE At Salesforce, we don’t just build technology we help our customers transform their businesses and achieve faster time-to-value. As a Senior Success Guide , you’ll play a critical role in that journey by blending deep product knowledge, hands-on solutioning, and consultative engagement to accelerate customer adoption and outcomes. You will partner with customers to understand their business needs, align them with Salesforce capabilities, and co-create solutions that drive measurable impact. From leading discovery sessions and facilitating solution discussions, to showcasing platform capabilities through demos and collaboratively building prototypes, you will bring strategy and execution together to help customers unlock value faster. RESPONSIBILITIES Provide prescriptive recommendations, best practices, and technical advice for improving adoption. Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements. Become an expert in Marketing Cloud and related products. Help customers consistently achieve their business outcomes. Generate positive feedback from customers, internal teams and leadership. Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback. REQUIRED SKILLS & QUALIFICATIONS 4 years of relevant experience with Marketing Cloud or Salesforce Core or other MarTech solutions. Fluent in English (spoken and written). Consultative and customer-focused approach and engagement style. Ability to navigate, escalate, and lead efforts on complex customer requests. Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite). Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure. PREFERRED QUALIFICATIONS & SKILLS Trailhead Ranger. Agentblazer Innovator Status. Salesforce Certifications: - Salesforce Administrator - Salesforce Certified Marketing Cloud Account Engagement Specialist ​or Salesforce Certified Marketing Cloud Engagement Specialist - Marketing Cloud Developer - Data Cloud. Understanding of database concepts and SQL. Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required. Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript and AMP Script. Experience in Marketing on Core, Personalization or Intelligence. Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.). NOTE : By applying to the Sr Success Guide posting recruiters and hiring managers across the organization hiring these roles will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. BENEFITS & PERKS Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! World-class enablement and on-demand training with Trailhead.com Exposure to executive thought leaders and regular 1:1 coaching with leadership Vo ... (truncated, view full listing at source)