Senior Success Guide - Marketing Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful. The ideal Success Guide is organized, agile, and passionate about Cloud Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams. Responsibilities Provide prescriptive recommendations, best practices, and technical advice for improving adoption Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements Become an expert in Marketing Cloud and related products Help customers consistently achieve their business outcomes Generate positive feedback from customers, internal teams and leadership Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback Required Qualifications & Skills 4 yrs relevant experience Trailhead Ranger Agentblazer Innovator Status Certifications: Salesforce Administrator and Marketing Cloud Email Specialist or Marketing Cloud Administrator OR Salesforce Certified Marketing Cloud Account Engagement Specialist Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required Consultative and customer-focused approach and engagement style Ability to navigate, escalate, and lead efforts on complex customer requests Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite) Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure Degree or equivalent relevant experience required Preferred Qualifications & Skills Validated expertise through official Salesforce certifications Understanding of database concepts and SQL Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript and AMP Script Previous experience with Salesforce/Marketing Cloud and its t ... (truncated, view full listing at source)