Enterprise Account Executive

Job Description Enterprise Account Executive We're powering the future of customer experience—making service exceptional for everyone, everywhere. Our products are rooted in AI, automation, and intelligent customer experiences. If you're ready to drive multi-year cloud CX and AI transformation wins at enterprise scale, this is your chance to make a massive impact and accelerate your sales career. We’re at a watershed moment in service, one where systems of record give way to intelligent systems of action. Static automation becomes not only agentic, but self-learning, and customer outcomes improve with every interaction. For years, we’ve been building toward this point: a future where AI capabilities can finally match the demands of real-world service. Where AI isn’t just assistive, but agentic and capable of true end-to-end resolution, even for issues that are multi-step and complex. We’re seeking an ambitious Enterprise Account Executive to be the driver for Zendesk’s growth and exciting innovation in our customers. Y ou will be at the center of the action, leveraging our full AI suite—AI Agent, Copilot, QA, CCaaS—to drive business impact, efficiency, and innovation with executive teams in our key customers. Your Impact (What you’ll be doing) Own the Growth: Execute a strategy to land new, large enterprise accounts and expand major opportunities with key UK & Ireland customers Lead Strategic Deals: Navigate complex, multi-stakeholder sales cycles, engaging leaders across IT, Operations, Procurement, and the Executive suite Drive AI Adoption: Partner with existing customers to champion the adoption of Zendesk’s AI platform as part of major CX transformation programs Be the Expert: Lead strategic discussions with C-level executives, aligning our AI solutions directly to their business goals and measurable outcomes Future-Proof Your Career: Develop career-making AI fluency, expertly translating how intelligent workflows to deliver measurable business impact. Utilize cutting-edge AI sales tools to boost your productivity. Business Partner: Develop and present compelling, data-driven business cases and ROI models based on customer-defined success metrics Collaborate to Win: Lead an integrated, customer-centric sales motion by collaborating seamlessly with internal teams and our Partner ecosystem What we’re looking for: Super Strengths Story of Success: A history of consistently delivering results in enterprise SaaS sales, focused on creative outcomes and innovative approaches with AI wins Great Communicater: The ability to clearly articulate business value and influence C-level decision-makers and engagement Learning mindset: Strong desire to develop experience in AI and automation strategy for large enterprises, with the skill to translate technology into measurable business impact Strategic Focus: Skilled in building, presenting, and defending executive-level business cases and ROI models. Team Player: A track record of collaborating effectively and influencing outcomes within matrixed and partner-led sales environments. Drive, Curiosity & a Growth Mindset: You are self-driven, empathetic, strategically curious, and results-focused—ready to thrive in a complex, fast-changing environment. You’ve failed a few times and learnt some great lessons along the way Great to have, bonus experience: Industry Expertise: As we build our business in focus areas around Business Services, Finance or Manufacturing. Strong B2B industry experience is a big value add Relevant Experience: Prior experience selling CX, CRM, CCaaS, or AI-powered platforms to enterprise customers. Modern Sales Tools: Hands-on experience leveraging AI-powered sales tools and CRM to boost execution and productivity e.g. Gong, Bullseye, Gemini, Claude. This is a hybrid role. Successful candidates are expected to travel regularly for face-to-face engagement with customers and prospects across UK & Ireland. You will join a collaborative, inclusive s ... (truncated, view full listing at source)