Senior Software Engineer

Job Description Job Description We’re looking for a well-rounded Senior Software Engineer to be part of our Vikings team in Copenhagen, Denmark. As a key member of this team, you’ll architect, build, and evolve both backend and frontend features powering next-generation experiences in our Help Center, with a strong focus on conversational help center initiatives and the ongoing upgrade of our theming platform and it’s templating APIs. This is a full stack role, ideal for someone eager to deliver impactful product experiences for millions of Zendesk end users and help shape the future of customer support technology. Our team takes on a variety of complex challenges often spanning across organizations and products and touching many different technologies and a variety of stakeholders. We are a dynamic team that values clear communication, a deep understanding of the problems we tackle, and an open-minded approach to suggestions. Our team members are great at articulating their ideas, willing to ask for help when needed, and eager to collaborate with others to find the best solutions. What you’ll be doing: Lead the efforts in building a new Help Center experience centered around a conversational and AI agent first experience. Actively shape and develop our theming platform to support both coding and non-coding customisations. Participate in  brainstorming, designing, prototyping, and programming within an agile environment. Spearhead the resolution of complex reliability problems at scale, showcasing comprehensive expertise across the entire technology stack. Champion a deep understanding of the product and cultivate a customer-centric approach within the team. Lead, mentor, and teach colleagues at various career levels, imparting advanced insights and promoting a culture of continuous improvement. Effectively communicate complex changes, strategies, and technical decisions to stakeholders within the organization with a high level of clarity and consideration. Guide the team in exploring architectural strategies through consensus based decision making and documenting decisions. What you bring to the role: Required 4 Years of experience in a full-stack or frontend application engineering role. Strong understanding of javascript frameworks, asset pipelines and build tools Strong engineering, architectural experience and extensive knowledge in systems design. Experience with implementing systems that serve content at web scale with high availability guarantees. You believe building great software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc. Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues. Preferred: A Bachelor’s or Master’s degree in Computer Science or related field. Experience developing and operating high volume, high availability environments. Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar. Familiarity with modern JS frameworks. Experience developing on a themeable platform (e.g. WordPress, Shopify). Contributor or owner of open source projects. Tech Stack Our backend code is a blend of microservices written in Ruby on Rails Our frontend is JavaScript, TypeScript and React. We use AWS Aurora to store data in MySQL and Kafka to stream events between services We use Kubernetes and AWS to deploy and scale our applications Who we are We believe in putting people first, doing outstanding work, and continuously learning. We are musicians, parents, gamers, travelers, pet lovers, photographers, programmers, and more. We value working in a diverse and inclusive environment, the different perspectives this brings, and having our assumptions challenged, enabling us to grow and learn, together. You’ll join us at an important part of our journey towards bringing our insights and analytics on AI Agents and Knowledge offer ... (truncated, view full listing at source)