Senior Software Engineer

Job Description About Zendesk At Zendesk, our mission is simple yet powerful: to make customer experiences effortless. Every day, our products help thousands of businesses worldwide build deeper relationships with their customers through fast, reliable, and beautifully simple support experiences. We’re taking that mission further with Action Builder – Zendesk’s next-generation iPaaS solution. Action Builder empowers teams to connect apps, data, and AI-powered agents into seamless workflows that drive automation at scale. At the heart of Action Builder is our Connector SDK , built to make developing integrations faster, more reliable, and more scalable. To power this vision, we’ve set up a dedicated engineering group, the Connector Lab , focused on defining connector bundles and rapidly delivering high-quality connectors across a wide range of third-party systems. Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Who you could be working with We’re looking for a Senior Software Engineer to join the Connector Lab team in Pune. In this role, you’ll go beyond writing code — you’ll help define reusable patterns, guide the team on best practices, and ensure connectors are built for long-term scale, security, and maintainability. You’ll collaborate closely with our SDK, platform, and product teams to build a system that enables rapid, reliable connector delivery at scale. You’ll work with cutting-edge AI technologies to streamline and accelerate how we build and maintain connectors - making the process more efficient, intelligent, and scalable. This is a hands-on engineering role with opportunities to mentor, shape architecture, and influence strategy. What you’ll get to do each day Design, build, and maintain third-party connectors using our Connector SDK. Define connector bundles, templates, and patterns to accelerate connector delivery. Lead technical design discussions and set best practices for connector architecture. Collaborate with SDK and platform teams to improve developer tooling, documentation, and workflows. Brainstorm and creatively apply AI technologies to make connector creation faster, smarter, and more reliable. Ensure integrations are scalable, secure, observable, and performant. Partner with Product to identify and prioritize the most impactful connectors for customers. Contribute to and enforce standards around testing, CI/CD, error handling, and observability. Mentor junior engineers and raise the technical bar across the team. What you bring to the role 7 years of software development experience, ideally with a focus on integrations or API-driven systems. Strong JavaScript/TypeScript skills, with hands-on experience using SDKs and common libraries to build production-grade software. Familiarity with RESTful APIs, GraphQL, OAuth, and webhooks. Hands-on experience working with third-party APIs, solving common integration challenges (auth flows, rate limits, retries, schema drift). Strong systems design and architectural skills for scalable, reusable solutions. A strong product mindset – you build for reliability, maintainability, and customer impact. Excellent communication and collaboration skills, with experience mentoring or leading peers. Bonus points Experience contributing feedback to SDK or platform teams to improve developer tooling. Background in iPaaS, automation tools, or connector-heavy platforms. Contributions to open-source integration libraries or APIs. Why You’ll Love Zendesk Work on high-impact projects at the core of Zendesk’s automation strategy. Define patterns that will scale across hundreds of connectors. Be part of a mission-driven company with a global footprint and inclusive engineering culture. Flexible hybrid work from our Pune hub. Competitive compensation, benefits, and generous leave policies. Tech Stack Our code is written primarily in JavaScript / TypeScript. Our frontends u ... (truncated, view full listing at source)