Senior Staff Engineer (FE)

Job Description Senior Staff Software Engineer (Frontend) We’re looking for a Senior Staff Software Engineer to be the technical leader for this team. In this role, you’ll define and drive the architecture, execution strategy, and long-term technical roadmap. You’ll lead the development of a feature-rich system that helps company admins onboard, adopt, and manage Zendesk products with ease, while also empowering internal teams to integrate their solutions efficiently. If you’re passionate about building meaningful experiences, driving platform excellence, and creating extensible systems that serve both customers and internal teams, we’d love to have you on this journey. This role is based in Pune and requires you to work from office at least 3 days a week What You’ll Do Drive Engineering Excellence & Innovation Define, drive, and own the system design, development, testing, and deployment of complex, high-quality, and highly efficient software solutions across multiple systems. Serve as a key architect, working across multiple core development teams and disciplines to architect reliable, secure, performant, extensible, and scalable solutions for enterprise customers, setting the long-term technical direction. Make high-impact, cross-organizational technical decisions and effectively communicate the rationale, trade-offs, and vision to engineering teams and senior stakeholders. Establish and champion code quality, maintainability, and scalability standards, driving the adoption of best practices and modern industry standards. Lead the evolution of Zendesk’s architecture, helping to modernize our custom data platform while dramatically improving extensibility and performance and anticipating future needs. Design and implement sophisticated event-driven architectures, ensuring robust real-time service execution tracking, automation processing, and complex rule-based workflow execution. Collaborate & Deliver High-Impact Solutions Work closely with Product Managers, Designers, and Engineering Leaders to define the technical strategy and roadmaps (1-2 years out) and drive execution. Proactively identify, investigate, and mitigate systemic technical and delivery risks across multiple projects or teams. Initiate and lead application improvement discussions, project initiatives, and feature design to drive continuous, large-scale enhancements. Architect and build critical reusable components and code that drastically improve development efficiency, consistency, and time-to-market. Lead complex code reviews, providing constructive and strategic feedback to maintain the highest engineering standards and foster architectural alignment. Own end-to-end delivery of mission-critical features, ensuring they are shipped with exceptional quality, reliability, and performance. Mentor, Guide, and Strengthen the Team Provide deep technical leadership, mentoring, pairing with, and guiding senior and principal engineers to foster continuous learning, architectural understanding, and growth. Promote a strong learning and engineering excellence culture within the team and across the organization. Conduct in-depth, strategic research and introduce best practices, tools, and methodologies to enhance overall team efficiency, innovation, and technical capabilities. Participate in on-call rotations after an initial training period, acting as a technical escalation point for major incidents to ensure system reliability and uptime. Lead and refine common agile development ceremonies, contributing significantly to process improvements that impact multiple teams. Show strategic forward-thinking (2 years) and provide technical leadership to drive near-to-mid-term success. What We’re Looking For Required Qualifications 15 years of experience in frontend software engineering, with extensive expertise in building high-scale, enterprise-grade SaaS or highly complex web applications. 12 years of experience working with JavaScript and Typ ... (truncated, view full listing at source)