Product Owner

Job Description Who we’re looking for Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are looking for a person who thrives in a multi-project, multifaceted and lively environment to help lead an outstanding and exciting opportunity. Zendesk’s Employee Technology Platforms team is driving to define how we use technology in our digital workplace. To help us achieve our goals, you should be a successful and experienced Product Manager/Owner with a proven background in building a world class environment for employees. What you’ll be doing Drive Zendesk Employee’s Experience within enterprise collaboration platforms such as Google Workspace, Slack, and Zoom, partnering with the Employee Technology Platforms leadership to ensure a world class ecosystem that meets the needs of Zendesk and ensures a consistent user experience in a hybrid office environment. Work with cross functional team members to ensure employees have the knowledge, tools and skill sets required for their roles. Work with Employee Technology Platforms management, Internal Communications and other stakeholders to define and deliver strategy by managing roadmaps for various collaboration tools  to ensure that Zendesk’s digital tools continue to evolve and best meet the needs of employees. Participate and lead agile ceremonies, including Sprint Planning, Sprint Reviews, and Sprint Retrospectives, and Annual/Quarterly Planning Conduct user research to understand the needs and pain points of  employees to bring user empathy to the forefront of problem solving. Contribute to other collaboration projects and initiatives. Work with stakeholders to define priorities for requests for new functionality and tools. Maintain a good understanding of industry best practice and new technological opportunities that can add business value to Zendesk. Champion the strategic use of enterprise collaboration tools, demonstrating business benefits and driving adoption across Zendesk. Monitor usage across platforms using analytics tools and provide insightful analytics to key stakeholders that demonstrates the effectiveness of applications across the Employee Technology Platforms team. What you bring to the role Basic Qualifications: 5 years of Product Manager/Owner experience with an employee focus 3 years managing Zoom, AV, or similar collaboration tools Strong presentation skills with experience presenting to stakeholders and senior management Strong understanding of the principles of Usability and User Experience Strong understanding of the principles of Agile methodology Preferred Qualifications: High level of comfort with enterprise collaboration software and other web-based technologies Skills to work independently and in a large project team setting Critical thinker and problem-solving skills Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement Self-motivated with the ability to not only work in a group/individual setting, but able to drive action and independently with little to no direction Passionate about process optimization and system implementations Where We Work Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around ... (truncated, view full listing at source)