Engineering Manager | Customer Analytics & Reporting

Job Description The Zendesk Unified Analytics group is at the forefront of transforming customer experience data into actionable insights with innovative products like Explore and HyperARC. Our Vega team is seeking a dedicated and innovative Engineering Manager to support a full-stack team of engineers. As a member of the Vega team, you will play a crucial role in driving the development of our advanced analytics solutions, ensuring they provide unparalleled insights and intelligence to our clients. As the Engineering Manager, you will lead a diverse team in building solutions that empower businesses with comprehensive reporting and analytics tools. Your expertise will guide the team in developing products that leverage AI tools to enhance data-driven decision-making. This is an exciting opportunity for a leader passionate about analytics technology and dedicated to fostering an environment of growth and innovation. What you will be doing: Lead and mentor a cross-functional full-stack team of 6-10 engineers, fostering a collaborative and innovative work environment. Drive the development of our advanced analytics solutions (HyperArc, Explore), which currently serve thousands of end-users Support the team's efforts in integrating advanced AI tools and analytics capabilities into our products. Cultivate a culture of continuous improvement and knowledge sharing, encouraging your team to explore and adopt new technologies and methodologies. Collaborate closely with stakeholders and other engineering teams within the Zendesk Unified Analytics group to align on product vision and goals. Advocate for best practices in software development, ensuring scalability, performance, and maintainability of the codebase. Ensure transparent communication across teams and departments, facilitating alignment and understanding of goals and objectives. What you bring to the role: Proven experience in managing full-stack engineering teams, ideally in the analytics or data-driven product domain. Strong background in reporting and analytics, with experience in integrating and using AI tools considered a plus. Technical fluency in a modern full-stack environment, including deep expertise in front-end technologies (JavaScript, React) and experience with backend languages (Java, Ruby) and distributed systems. Exceptional leadership and mentorship skills, with the ability to inspire and develop engineering talent. Strong communication skills, both written and verbal, with the ability to effectively engage with technical and non-technical stakeholders. A commitment to driving diversity and inclusion within your team and organization, creating an environment where all team members can thrive. A passion for fostering a culture of continuous learning and professional development. About Zendesk Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based  in  San  Francisco,  Zendesk  has operations  in  the  United  States,  Europe,  Asia,  Australia,  and  South  America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other character ... (truncated, view full listing at source)