Technical Architect

Job Description Technical Architect As our Technical Architect you will be enrolled in any duties as understanding, detailing, and implementing all customer requirements according to scope. Actively collaborate with customer SMEs to build the best technical solution for integrating Zendesk into customer workflows and processes. Make questions to dig into the customer’s use case, collect, assemble the business problem we are solving together, and finally craft their Zendesk in order for the customer to be successful. Seek to understand our current & prospective customers’ needs and lead technically oriented customer conversations. Work collaboratively with Consultant, Support and Account Management teams to position, present and validate implementation solutions to our actual & prospective customers’. Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers. Provide feedback and prototype ideas from the field to influence product development. Design, POC and present technical solutions for customer use cases. Suggest validated workarounds to fill product gaps. Lead highly technical discussions on a broad variety of technologies. Requirements: Bachelor's Degree (or equivalent experience) and 1-2 years of experience delivering consulting services and/or programming experience with languages like Ruby, Python, Java, C#, or JavaScript. Excellent analytical skills, including the ability to meet a business requirement with a technical solution. Strong solution scoping abilities, using our existing solution and influencing new product development. Experience with RESTful APIs, and experience developing applications on the backend (servers and databases) as well as the client side (Android, Web, iOS, etc). Experience developing, selling, or supporting SaaS applications; High energy, passion and positivity - you are someone who sincerely enjoy presenting to and interacting with customers. Experience in a broad variety of technical concepts (web development, web sockets, mobile development, backend development, automation…) Strong communication skills. English proficiency is required. Additional languages a plus. Nice to Have: Experience in global teams. Familiarity with a backend programming language (Ruby, Python, C#, etc.). Hands-on experience with Zendesk products, implementations, configuration, Apps Framework, and SSO. Zendesk Administrator Certification. Zendesk App Developer 1 Certification. Where We Work Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come ... (truncated, view full listing at source)