Senior Product Designer - Knowledge AI

Job Description Zendesk builds software crafted to improve the customer experience. We lead the industry with breathtakingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs. As a Senior Product Designer for our Knowledge team, you will take a systems-oriented approach to define the vision for creating a best-in-class knowledge platform that powers our customers' conversational AI experiences. You will rethink our Help Center experience for the age of AI, and how customers manage, evaluate and optimize their knowledge quality at scale. You will collaborate closely with other designers in the space to ensure an optimal and consistent end-to-end experience. Your role will be vital to our mission of enabling AI-driven self-service workflows that provide accurate answers and improve customer service interactions. You will get to collaborate mostly with teams in Poland, Denmark and Portugal but also distributed teams across EMEA, AMER & APAC. What you get to do every single day Design and build the future for Zendesk Knowledge, the smart knowledge platform for better self‑service and empowered agents & AI. Partner with the product & engineering teams to research and develop new Knowledge platform capabilities for our customers. Work across cross-functional teams, partnering with product managers, engineers, researchers and content strategists on developing designs from ideas to execution and ensuring a detailed approach to the design process. Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision. Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle. What you bring to the role 5 years of professional experience in designing consumer or business SaaS applications 2 years of professional experience in designing Content Management Software or Integration Systems. Prior experience with designing LLM integrations and AI feature workflows. Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience. A solid design process and collaboration mindset, with expertise to rapidly communicate and prototype design concepts at various levels of fidelity, demonstrating a proactive approach in navigating ambiguity. What’s in it for you? Ownership of the projects you work on and freedom to put your ideas on the table Being a part of defining new standards in an emerging space Flexible working hours and hybrid work environment Opportunity to learn and grow with a hardworking and passionate team Think you’re up to the challenge? We’re inviting forward-thinking, ambitious & progressive people to join our growing team - we guarantee it will be one of your most enjoyable, memorable, rewarding, and important gigs of your career. ***** Please submit a link to your portfolio or work samples with your application ***** Zendesk is an Equal Opportunity Employer Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. Zendesk is committed to the full ... (truncated, view full listing at source)