IT Business System Analyst- Adaptive

Job Description IT Business Systems Analyst - Adaptive Location: Pune, India Job Summary: At Zendesk, our IT team, in partnership with business stakeholders, is dedicated to enhancing the integration of finance operations and technology. As we expand our team in Pune, we are looking for a skilled IT Business Systems Analyst with a strong focus on Netsuite Core finance ,R2R and S2P processes. If you are passionate about leveraging technology to optimize these value streams and are keen on transforming business requirements into actionable solutions, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst who excels in a collaborative environment and is committed to enhancing finance operations through a robust understanding of business value streams. The ideal candidate will have a solid background in business systems analysis, with a specific focus on SaaS tools, and will demonstrate extensive experience in agile methodologies. You should possess a strong foundation in requirements development and the ability to comprehend and articulate business fundamentals effectively. What You'll Be Doing As an IT Business Systems Analyst focused on Finance Value Streams, you will: Analyze and Optimize Value Streams: Examine the end-to-end netsuite processes to identify opportunities for improvement and optimization, aligning technology solutions with business objectives. Acts as the functional lead and central point of contact on assigned projects and enhancements. Gather and Document Requirements: Collaborate with finance stakeholders to gather, analyze, and document detailed business requirements, translating them into actionable specifications for technology solutions. Facilitate Cross-Functional Collaboration: Act as a liaison between finance teams and technical resources, ensuring clear communication and alignment throughout the implementation of solutions. Participate in Agile Practices: Actively participate in agile ceremonies, such as sprint planning and reviews, contributing to continuous improvement in the development process while promoting agile principles throughout the team. Leverage AI Tools for Enhancement: Utilize AI-driven tools to streamline the requirements gathering and documentation process, enhancing personal productivity and improving the efficiency of the overall workflow. Conduct User Acceptance Testing: Collaborate with teams to define acceptance criteria, develop test plans, and conduct user acceptance testing (UAT), ensuring that solutions meet business requirements before deployment. Support Change Management Initiatives: Guide business partners through changes brought about by the implementation of new technologies, assisting in training, user support, and post-implementation feedback loops. Key Values We Uphold In this role, you will be guided by our core values: Lead with Exceptional Service: Continuously strive to exceed the expectations of our stakeholders, ensuring that our solutions and interactions reflect a commitment to exceptional service. Deliver the Simplest Solution: Focus on simplicity and effectiveness, prioritizing straightforward and efficient approaches that yield optimal results. Take Pride in Our Work: Exhibit ownership of your deliverables, ensuring that all requirements and documentation reflect high standards of quality and excellence. Care for Each Other: Foster an inclusive team environment where collaboration and mutual respect thrive, understanding that we achieve more when we support one another. What You Bring to the Role To be successful in this role, you should have: Business Analysis Expertise: A minimum of 8 years of experience in business systems analysis, preferably with a focus on finance value streams and SaaS applications. Experience with Finance Processes: Proven track record in driving business transformations within the Workday Adaptive Insights ecosystem. Extensive hands-on experience with Adaptive is a prerequ ... (truncated, view full listing at source)