Head of Order Management & Billing

Why HarveyAt Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.At Harvey, the future of professional services is being written today — and we’re just getting started.Role OverviewWe are seeking an experienced leader to own and scale Harvey’s Order to Cash function, including billing, collections, and cash application. This critical role reports to the Head of Revenue Accounting and has full accountability for building and leading the Order to Cash organization, from order generation through cash collection. You'll be instrumental in establishing scalable processes, systems, and teams that support our global operations, while maintaining the highest standards of accuracy and customer experience.What You'll DoOwn the full Order to Cash cycle: Take full accountability for the customer billing lifecycle from contract finalization and provisioning through invoice generation and collections, ensuring accuracy, timeliness, and scalabilityDrive Operational Excellence: Establish unified SLAs and performance standards across the order to cash cycle while reducing manual interventions through systematic process improvements and automationBuild Systems & Automation: Collaborate with Business Systems and GTM to implement scalable systems and automation. Lead billing system configurations, automate workflows, and integrate billing systems.Partner with Deal Desk and GTM Teams to provide strategic consultation on systems infrastructure and deal structuring to enable seamless contract-to-billing executionServe as escalation point for billing and payment inquiries, maintaining exceptional customer experience throughout the billing cycle and ensuring timely payment of invoicesWork closely with GTM and Product organizations to orchestrate comprehensive end-to-end testing of the billing process for all product changesOwn related procedures in month-end close and financial audit: Play a critical role in close and audit processes, ensuring accuracy and completeness of upstream data flowing into financial systems and ERPEstablish Controls & Compliance by implementing key controls, segregation of duties (SOD), and audit-ready processes supporting enterprise-grade operationsDeliver Analytics & Insights: Develop KPI dashboards and billing metrics for data-driven decision-makingEstablish, scale, and develop the Order to Cash organization; define OKRs, clarify priorities, drive results, and develop team members through mentorship and coachingWhat You HaveBachelor's degree in Business, Finance, Accounting, or related field12+ years of progressive billing operations and accounts receivable experience in a combination of high-growth technology companies and/or public companies5+ years of leadership experience scaling teams through periods of significant growth; demonstrated success in organizational design, effective hiring, setting team priorities and OKRs, coaching and developing talent, and dr ... (truncated, view full listing at source)