Operational Excellence Specialist, People Ops

Who we are is what we do.Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.Why should you be part of our success story?As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.SummaryWe’re looking for a system thinker, process optimizer and knowledge advocate - someone who loves making complex workflows simple, scalable and well-documented. As the Operation Excellence Specialist, you’ll own the design, improvement, and documentation of People Operations processes, ensuring our team operates efficiently, consistently and with clarity.You’ll map end-to-end processes, uncover inefficiencies, implement automations and turn complex operations into accessible, actionable documentation. Your work will ensure our People Team runs smoothly, compliantly and continuously as we scale.Key ResponsibilitiesProcess Optimization & Automation:Lead deep dives into complex, cross-functional People Ops processes (e.g., hiring, transfers, onboarding/offboarding, data changes) to identify inefficiencies and improvement opportunities.Partner with People Tech, HRIS, and Product teams to implement automation solutions using system workflows, HRIS configurations, or ticketing tools.Execute User Acceptance Testing (UAT) for new process designs or automation workflows, ensuring alignment with business requirements and smooth end-user experience.Documentation & Knowledge Management:Develop, maintain, and standardize SOPs, process guides, playbooks, and job aids for the People Team.Own the centralized knowledge base (e.g., Confluence, Notion, internal wiki), ensuring content is accurate, up-to-date, searchable, and aligned with process standards.Create and maintain documentation templates, style guides, and version control practices across People Ops.Partner with HR and Compliance teams to formalize process updates into official policies.Continuous Improvement & Change Enablement:Establish process metrics, monitor performance, and recommend enhancements based on data-driven insights.Regularly audit processes and documentation for relevance, clarity ... (truncated, view full listing at source)