Systems Engineer

Systems Engineer About Persona Persona https://withpersona.com/ is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We’re growing rapidly and looking for exceptional people to join us! About the role As a Systems Engineer at Persona, you'll be the technical backbone of our IT organization — designing the systems, automations, and infrastructure that scale our internal operations. This isn't a help desk role with a fancy title: you'll write scripts, architect endpoint management workflows, and ship automation that meaningfully moves the needle. What sets this apart is the chance to define technical standards at a company where identity, security, and operational trust are core to the product itself. This role is based in San Francisco. What you'll do at Persona - Own our macOS endpoint management program end-to-end — zero-touch provisioning, policy enforcement, and detection/remediation scripting via Jamf, Fleet, or equivalent - Architect and ship automation across our identity and SaaS stack (Okta Workflows, APIs, Bash/Python scripting) - Design and maintain scalable, policy-driven access controls and lifecycle automation across the organization - Design, deploy, and manage IT-owned services in GCP using existing cloud foundations - Administer and integrate our SaaS ecosystem — SSO (SAML/OAuth), configuration, lifecycle management, and license governance - Act as an escalation point for complex systems issues - Create documentation and runbooks that increase durability and reduce operational toil - Mentor teammates and drive automation-first thinking across the IT function What you'll bring to Persona - 5+ years in IT systems or infrastructure roles, with clear examples of building and automating - not just operating platforms - Strong hands-on macOS management experience (policies, scripting, workflows, not just UI administration) - Proficiency in Bash, Python, or similar scripting languages, with automation you’ve shipped and maintained - Deep experience with Okta beyond user administration. Workflows, integrations, and policy design - Strong understanding of SSO protocols (SAML, OAuth) and lifecycle management patterns - Comfort operating cloud infrastructure with Terraform (GCP preferred) - Solid understanding of how modern internet infrastructure works — DNS, HTTP, APIs, webhooks, authentication flows, and network fundamentals. - A builder mindset. Your instinct is to automate and improve systems, not repeat manual work Nice to haves - Experience with GitOps or declarative approaches to device management - Experience deploying and operating internal services using containers (e.g., Kubernetes) - Experience with infrastructure-as-code tools (e.g., Terraform) - Experience evaluating and operating self-hosted alternatives to SaaS tools Full-time Employee Benefits and Perks For full-time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you de ... (truncated, view full listing at source)