Key Account Manager

Key Account Manager Who is Shift? At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses. The Key Account Manager is responsible for leading and nurturing strategic customer partnerships to drive long-term value for both the customer and Shift. This role requires a deep understanding of customer needs, business objectives, and industry dynamics to deliver tailored solutions that foster loyalty, growth, and mutual success. Acting as a trusted advisor and key point of contact, the Key Account Manager will proactively manage a portfolio of customers, identify opportunities for growth, resolve challenges, and ensure seamless service delivery. Success in this role is measured by the strength of customer relationships, sales , customer and revenue growth, and the ability to influence cross-functional collaboration to meet shared goals. Duties & Responsibilities: - Build and Maintain Strategic Customer Relationships: Establish and nurture trust-based relationships with a portfolio of major customers, ensuring long-term loyalty and reducing the risk of churn. - Understand and Anticipate Customer Needs: Develop a deep understanding of each customer’s business, priorities, and challenges to proactively identify opportunities and deliver tailored solutions. - Drive Account Growth: Expand existing customer relationships by consistently proposing solutions aligned with their evolving objectives. - Act as a Key Liaison: Serve as the primary point of contact between key customers and internal teams, facilitating clear communication and alignment across functions. - Resolve Issues and Maintain Trust: Address customer concerns and complaints promptly and professionally, ensuring resolution and reinforcing trust in the partnership. - Generate New Business Opportunities: Play a pivotal role in identifying and converting new sales opportunities within existing accounts, fostering long-term revenue growth. - Report on Performance and Forecasts: Prepare and present regular account performance updates, forecasts, and insights to internal and external stakeholders using key metrics. - Contribute to Strategic Growth: Support broader business objectives by contributing to initiatives that drive sustainable growth and long-term success. Skill & Experience required: - Commercial Acumen: Ability to assess opportunities holistically and strategically, with a strong sales mindset and a focus on driving growth. - Customer-Centric & Solution-Oriented: Curious and committed to understanding customer needs, delivering tailored solutions that create value. - Exceptional Relationship Building: Strong interpersonal and communication skills, with the ability to engage professionals across all levels and foster long-term partnerships. - Tech-Savvy: Confident in using CRM platforms and digital tools to manage relationships, track performance, and present solutions effectively. - Organised & Goal-Oriented: Excellent time management, prioritisation, and multi-tasking abilities, with a clear focus on achieving outcomes. - Autonomous & Accountable: Self-motivated and capable of working independently, taking ownership of responsibilities and delivering results. - Adaptable & Resilient: Comfortable in fast-paced, ... (truncated, view full listing at source)