Account Manager

Account Manager About Haus Haus is the incrementality platform leading brands trust to optimize billions in ad spend worldwide. Using frontier causal inference-based econometric models to run experiments, we help brands measure the business impact of marketing, pricing, and promotions with scientific precision. Over $360B is spent annually on paid advertising in the US alone, and the famous quote “half the money I spend on advertising is wasted; the trouble is I don't know which half” still rings true. Haus helps marketers identify which half, and reallocate it to maximize growth. With a founding team of former product managers, economists, and engineers from Google, Netflix, Meta, and Amazon, we make high-quality decision science, incrementality testing, and causal marketing mix modeling accessible to businesses of all sizes—automating the heavy lifting of experiment design, data processing, and insights generation. Haus works with leading brands like FanDuel, Sonos, and Dr. Squatch, delivering ROI gains as high as 30x. Haus is well-capitalized and backed by top-tier VCs, including Insight Partners, Baseline Ventures, Haystack, and others. We're honored that Haus has once again been recognized by LinkedIn as a 2025 Top Startup https://www.linkedin.com/pulse/linkedin-top-startups-2025-50-us-companies-rise-linkedin-news-hox6f/! WHAT YOU’LL DO As an Account Manager at Haus, you will own a portfolio of customers and be directly responsible for retention, gross renewal rate, and expansion across your book of business. Sitting within the Sales organization and partnering closely with our Measurement Strategy team, you will lead renewals, identify and qualify expansion opportunities, and drive upsell motions into causal MMM (cMMM) and future Haus products. You’ll build trusted, long-term relationships with growth, analytics, and executive stakeholders; connect Haus’s measurement outcomes to tangible business value; and orchestrate the right internal experts to ensure customers see increasing impact over time. This role carries both renewal and expansion quota and is central to Haus’s growth and customer success. RESPONSIBILITIES - Own a portfolio of accounts end to end, serving as the primary commercial point of contact responsible for retention, gross renewal rate, and expansion within your book. - Lead the full renewal lifecycle — from early health/risk assessment and stakeholder alignment through proposal, negotiation, and close — ensuring a high gross renewal rate. - Partner closely with Measurement Strategy counterparts to translate experiment and cMMM insights into clear commercial value narratives that support renewals and expansion. - Identify, qualify, and close expansion opportunities across your accounts, including upsells into cMMM and net-new Haus products as they launch. - Develop a deep understanding of each customer’s business model, media strategy, and measurement maturity to proactively surface new use cases and value-add recommendations. - Run regular business reviews (e.g., QBRs/EBRs) with senior stakeholders, telling a compelling story about impact, learnings, and where to invest next with Haus. - Maintain accurate account plans, forecasts, and pipeline in our CRM; provide clear visibility into renewal and expansion performance against quota. - Collaborate cross-functionally with Sales, Measurement Strategy, Product, CX, and Marketing to unblock customers, manage escalations, and bring the best of Haus to every account. - Systematize what works by contributing to playbooks, collateral, and repeatable motions for renewals, expansions, and cMMM upsells across the GTM team. - Serve as the voice of the customer back into Haus, synthesizing feedback and partnering with Product and CX to shape our roadmap and service model. QUALIFICATIONS MUST-HAVES - 4–7+ years of account management, customer success, or sales experience in B2B SaaS or services, with direct ownership of renewals and expansion quo ... (truncated, view full listing at source)