Manager, Account Management

Manager, Account Management About Haus Haus is the incrementality platform leading brands trust to optimize billions in ad spend worldwide. Using frontier causal inference-based econometric models to run experiments, we help brands measure the business impact of marketing, pricing, and promotions with scientific precision. Over $360B is spent annually on paid advertising in the US alone, and the famous quote “half the money I spend on advertising is wasted; the trouble is I don't know which half” still rings true. Haus helps marketers identify which half, and reallocate it to maximize growth. With a founding team of former product managers, economists, and engineers from Google, Netflix, Meta, and Amazon, we make high-quality decision science, incrementality testing, and causal marketing mix modeling accessible to businesses of all sizes—automating the heavy lifting of experiment design, data processing, and insights generation. Haus works with leading brands like FanDuel, Sonos, and Dr. Squatch, delivering ROI gains as high as 30x. Haus is well-capitalized and backed by top-tier VCs, including Insight Partners, Baseline Ventures, Haystack, and others. We're honored that Haus has once again been recognized by LinkedIn as a 2025 Top Startup https://www.linkedin.com/pulse/linkedin-top-startups-2025-50-us-companies-rise-linkedin-news-hox6f/! ABOUT THE ROLE We're building a dedicated Account Management function at Haus for the first time, and this role will lead it. As Manager of Account Management, you will own the team's aggregate retention, gross renewal rate, and expansion targets across a growing book of business. You'll hire, coach, and develop a team of 4–6 Account Managers, establish the operating rhythms and playbooks that make renewals and expansions repeatable, and partner closely with Sales, Measurement Strategy, Product, CX, and Marketing leadership to drive customer outcomes and commercial results. This is a building role. You'll inherit a talented founding team and a strong product, but much of the infrastructure — processes, enablement, forecasting cadences, and cross-functional workflows — is yours to design. Initially, you may also carry a small number of strategic accounts directly, with the mix shifting toward full-time team leadership as the function scales. WHAT YOU'LL DO Lead and develop the Account Management team - Hire, onboard, coach, and retain a team of 4–6 Account Managers. Set clear expectations, run regular 1:1s and pipeline reviews, and create an environment where AMs do the best work of their careers. - Own the team's aggregate quota for retention, gross renewal rate, and expansion (including cMMM upsells and future product launches). You are accountable for the number. Build the function from the ground up - Design and implement the operating model for Account Management at Haus: account planning frameworks, renewal and expansion playbooks, QBR/EBR templates, health scoring, and forecasting cadences. - Establish clear rules of engagement between Account Management, Measurement Strategy, Sales, CX, and Product — ensuring customers experience a coordinated, high-quality Haus team. Drive strategic account outcomes - Maintain direct involvement in the team's highest-stakes renewals, expansions, and escalations. Know when to coach from behind and when to step into the room. - Guide AMs on deal strategy, stakeholder mapping, multi-threading, pricing, and negotiation — particularly on complex accounts with competing buyer personas or budget pressure. Partner cross-functionally - Work hand-in-hand with Measurement Strategy leadership to ensure AMs and their MS counterparts operate as true account teams — sharing context, aligning on priorities, and presenting a unified front to customers. - Collaborate with Sales leadership on handoff processes, territory design, and GTM planning. Partner with Product and CX to bring customer feedback into the roadmap and service model. Create visibi ... (truncated, view full listing at source)